Brightside HealthReviews of brightside.com

Still pretty new to Brightside Health. I like my therapist, but honestly, I'm not really having much luck with treatment style of my psychiatrist.

The therapist was great and the lessons were helpful. The psychiatrist was a bit inpatient but thorough. When I signed up I gave my insurance information and was under the impression they had checked with my insurance, especially when I got confirmation on my copay amount and my credit card was billed. BUT after just a few sessions my credit card started to get billed without informing me of any changes. I checked my settings and nothing was different. I was very confused because every charge had different invoice numbers. It wasn’t until I put the pressure on that I was finally told my copay was higher and it was my job to check with the insurance not theirs. If I had booked all the sessions they wanted me to with every reminder I would have ended up paying the same amount as out of pocket for one month which defeats the purpose of using insurance at all, but of course someone has to benefit, which I didn’t care since I was here for help. If I had known my copay ended being double I could have planned my sessions apart according to my budget. As someone that came for help, I didn’t think it was going to turn into one more thing I had to worry about. Check with your insurance before signing up, it’s a great place for therapy. I do recommend it. I would have loved to continue.

The therapist and psychiatrist r great. Im Having a hard time with the technology I wasn’t able to connect to my appointments a couple times. One of those times being tonight at 7 PM.

Brightside is great for many people but in my case it wasn't a fit. The therapist and psychiatrist were good. My issues are more complex and trauma related. Anyone with chronic/complex ptsd may have to look elsewhere for proper treatment. I followed the instructions to receive a copy of my medical records but none arrived and no response to follow up messages .

I need more help with more directive approaches to my ADD. I am trying new meds and that is a start. I have trauma and I'd like maybe deal with that and still on what I am currently.

I didn't find that I got any real tangible help from my sessions. And I got on the video for my last appointment, waited 5 minutes to tell my therapist I had an issue, she was late and I jumped off the call. Got charged $70 within minutes for a missed appointment. I will get my care elsewhere.

I canceled my appointment, but your support team has not responded to my ticket. Unfortunately, it appears that your system is set up to prevent customers from accessing cancellation information. But they are quick to charge $120

The service has been okay so far. Customer service takes a long time to respond to emails. The psychiatrist has 72 business hours to respond to your online messages. I was able to get an initial appointment within a couple of days, whereas other companies I was scheduled about 3 weeks out. The user dashboard is not very informative at all - you cannot see your care plans/medical records or billing/insurance claims. The psychiatrist I met with was okay. They seemed very technical and changed my regime after hearing my complaints of my previous medication. I only saw them once before I got a notification that they were leaving. I received nonstop reminders to switch providers and to immediately meet with them. I am weary of scheduling anything sooner than needed because the billing is not very transparent and I have a high deductible. I only know how much I should owe because I checked my EOB from my insurance portal, but haven't seen any notification from Brightside.