Brightside HealthReviews of brightside.com

A terrible scam of a company that will take your money but fail to ship meds. The customer service is beyond a joke. They don’t help AT ALL. The “doctors” are the worst I’ve ever seen in my entire life. The first doctor knew I had seizures and prescribed me a medication known to cause issues in patients with seizures. And I had many issues. Dangerous ones. Please go somewhere else, please don’t trust these money grubbing monsters with your mental health. They don’t care and they don’t do anything they promise.

My experience with Brightside is that they are unprofessional, they give you the runaround, and the experience feels uncomfortable. Communication with the "Support Team" is so impersonal. My information was somehow messed up on their end and it took a number of emails to get it straightened out. You are expected to pay in advance for 4 sessions in a months time but its not possible to see your assigned therapist 4x in a month due to their patient workload. By law you are entitled to a copy of your records and summery notes without delay, but they do not comply, They send you the same message over and over saying it takes up to 30 days...Federal law says without delay! My therapist was a very nice lady, however, because she works from her home, my sessions have been interrupted by her family and she eats and drinks during my session. If I'm paying $300 for therapy for mental health issues, its only fair that I recieve undivided attention for 45 min. I guess I pictured those in the mental health field to be a bit more attentive and compassionate.

I want to start with, THIS IS A SCAM. Prior to PAYING, we contacted them and got a plan in place. It was the first week in January when we contacted them. At that time they said when we paid we would get 4 virtual appointments in January. And texting and email contact 24/7. Payment was to be all at once for each month up front and on a subscription basis. $299 per month. (We have kept ALL emails.) We also let them know prior to paying that we would need the Summary Notes. ( After more than a decade of advocacy, the 21stCentury Cures Act mandated that, as of April 5, 2021, health care providers had to make most forms of clinical notes available free of charge and without delay. Same day provider summary notes.) This is the current federal law. Brightside.com does NOT provide these notes. In fact they told us it would take 30 days to get the medical records. However if you look up the above law Brightside MUST provide provider notes same day. After a month we have not got the notes. Then the appointments. AFTER full monthly payment was made the first appointment was set for the latter half of the second week in January and the second appointment was set for the last Sunday of January, Please note it is IMPOSSIBLE to get all 4 promised appointments. So to the therapist. Concerning the last Sunday visit of 01-29-2023, the therapist was EATING on camera when logged in. During the visit her son interrupted the session and she had to address that and later another child. The interruptions were often. Asked her about getting summary notes, she was clueless and explained that she had no idea why Brightside said she could do something about it. The therapist PUSH medications hard, but could not provide medical notes to explain why. We would like a FULL refund AND the MEDICAL NOTES within 1 week. We have kept all emails and text. This is a subscription scam, we are still fighting for the records and refund.

Fraudulant charges and almost impossible to cancel "subscription" service. Company taking advantage of people in need of help. Really despicable.

I tried Brightside when I was at my lowest. From the very beginning I felt a little off about the psychiatrist I met with. She asked me very personal questions about past trauma and in tears I responded and could barely get out the words. She was silent. After looking at her computer and typing for what felt like 30 seconds she finally responded with no inflection or care at all said in a monotone voice, “I’m sorry that happened to you.” She then quickly moved onto her next question. In that meeting I was told I would have a follow up appointment in two to four weeks to see how I’m doing and adjust the dose for the medication she prescribed if I needed to. I hadn’t received anything telling me to set up my next appointment so I reached out and she said wait for a link. I waited and by week 5 I reached out again and said I really need to make an appointment to adjust my meds and 1 week later she replied and said, “I’m sure you misunderstood me. You are not going to setup an appointment. You will receive forms to fill out to monitor your progress, no appointment is needed at this time.” The thing is I DO NEED an appointment at this time. I’m asking for it to adjust my meds. I am completely dissatisfied and would give this a zero if I could. Waste of time and money.

Wish i would have read these first. What a waste of time. Very quick to onboard and charge, tell me i was misdiagnosed and taking harmful medications and then disappear for two weeks with no follow up except “we are reviewing your case” - unbelievable waste of time and stress added.

I signed up three weeks ago. I’ve made appointments with the first therapist who CANCELLED the night before at 9:30pm EST. I made arrangements for someone to watch my kids so I could do that session. So I picked a new therapist. Made an appointment a week away. And it got cancelled by the therapist less than 12 HOURS beforehand. Once again, I made arrangements for someone to watch my kids so I could complete this session. This service is a joke.

I saw a brightside therapist twice and a psychiatrist once. The therapist was great. However, the psychiatrist decided on a pretty severe "diagnosis" after one short meeting. Due to the severity of the diagnosis, and the limited contact with the psychiatrist, I went to get a second opinion with a local mental health clinic. I spoke with several psychiatrists there and they felt that the diagnosis was irresponsible after a single meeting. They refused to give the same diagnose even after a week inpatient. Due to this, I immediately cancelled my account. After cancelling my account in October, they have been continuing to charge me every month since. The app dashboard still says "your plan will be cancelled on 10/28/22" and the "Contact Us" link only brings you back to the homepage. I reached out to them via email and am waiting to hear back. Definitely something uncouth going on with this company. Stealing people's money is not a great way to help their mental health.