Brightside HealthReviews of brightside.com

Don't trust the reviews on their site! They are not real. I used them for four months they shuffled me through 3 providers who cancelled on me and one wasn't even allowed to see people in my state. When I tried to cancel they kept charging me and never responded to my request for a refund

I am bipolar and need to get back on meds. The provider told me that because I was hospitalized once over 25 years ago I am not a good candidate for online care. Update: I requested a refund of my initial fee because there was no service provided. The request was denied. "Hello Jackie, Thank you for reaching out to us and I'm sorry for the misunderstanding. Unfortunately, we are not able to issue a refund for the services provided, including the initial video consultation and treatment recommendation from doctor. Please note that your provider not only completes a thorough review of all of your information prior to your scheduled consultation but they also hold that time on their calendar to complete your appointment. Our refund policy is outlined both in our terms of use and FAQ's, which states we are unable to issue refunds after the time of your initial scheduled consultation has passed." I will drop the issue but this place is not trying to help people and I truly feel like they ripped me off.

Went through the process of filling out my personal info. I had hope I was getting much needed help. Nope. The app seems to not function. It sent me four reminders about my appointment and said join video, but there was no video to join. Awful experience and they have my card info, will get a hold a customer service asap to make sure they don’t charge me a penny,

This place is a scam. I paid the $100 and took the quiz. I wrote an extensive overview of the care I needed, it was only medication management as I have just relocated and could not provide an in person provider. When I got on the call with the "therapist" we spoke for 11 minutes before she told me she was not able to help me, as Brightside did not prescribe the medication I needed. She offered more meds. I said no, she ended the call. I have reached out to customer service numerous times, no one responds. They were given an extensive overview of the care I was looking for, they knew they could not provide that but they charged me anyway and sent me on a call to tell me they couldn't help. So, basically they took payment to have a call (11 min) to tell me they weren't going to help. I have canceled my membership ( no thanks to an 11 min call for $100) but they continue to message me as if I am still a client. I have responded to every inquiry asking rot refund, they just keep sending inquiries. This review is edited because Brightside contested my original review and asked me to provide more info. I wish I looked at the reviews before I paid.

The ppl who need access to medication most are those being ripped off SSRIs (ie Adderall) but just like everywhere else, the toxic conservative fascists are making it far too hard to acquire these much needed meds. All medical health professionals have become the enemies of the patient's rights & that's the same for the United States Government. It is not safe to go to a doctor physically bcz they have made themselves targets of violent outbursts as they reliably rip ppl off their meds, (the real problem, not so much the drugs themselves). Morally pious ivory tower perspectives are the root problem within "murica" as a whole. This "business" will serve you drugs none should ever take nor do we as patients want. Again, patients have no rights & those involved are guilty of crimes against humanity. The employees are robots, just like every drone in every other industry. The women tried to BS me & wouldn't listen.. it was as if nothing I said actually registered = moron that shouldn't be dealing with "patients" at all. & she hung up me when I wouldn't allow her to pretend she knew what she was talking about. Just another corporate fascist or nazi sympathizer, like every other "medical healthcare professional", running a subtle soft killing eugenics program where any nonconformist who are too smart to be bullied into conformity get slowly murdered & their lives sabotaged to the point where they won't likely be offered the "privilege" of being "allowed" to breed.. this breeds intelligence out of the gene, more & more, every generation. AKA the wrong side of history. AKA lesser minds telling smart ppl how to live their lives. Nothing but stigmatizing ppl & convincing us to turn to the cartels & the dark-web for our neurochemical supplementation needs. Avoid the entire industry & we are one step closer to all out civil war. Shame on america, conservatives, religious fascists, the government & every doctor who does nothing to fight these atrocities. "Land of the free? Whoever told you that is your enemy." Rage Against the Machine PS telling me I can't use certain language here is oppressive run of the mill tech fascism & forced mindless obsequiousness while also making emotional honesty a crime. = you are all bleepn bleeps. ;-P"

I'm was very confused and disappointed to not see bipolar or ADD-- the two issues I was here to seek help with-- not listed as options in the introductory quiz. I selected "not sure" and then was told I had severe depression with no quiz given to test for anything other than depression and anxiety. Not only is this lazy and poor, but it's a dangerous act of epistemic harm that could gaslight less aware patients into believing they have the wrong disorder. To begin by assuming you know what is wrong is both cruel and poor medicine. horrifying experience right at the beginning which tells me just how little actual research in psychiatric ethics went into it. Even the first intro message of "back to being you" gave me chills. What does that even mean? I am always me and I don't subscribe to that kind of narrow thinking of neurodiversity. I've learned they are also terribly corrupt and accept all kinds of big pharma bribes. Is there no hope for those of us who need medication but want to speak to someone who actually cares about us and isn't just thoughtlessly lining their pockets and doling out scripts?

If you are truly suffering from depression and anxiety, this is not the way to go. You cannot reach anyone by phone. You can message and wait for response and chat through video IF you get an opportunity with at least a 24 Hr notice and your therapists “working hours”. I am suffering from severe depression and anxiety and can’t get a live person to speak with. For those suffering from anxiety, this platform and program only makes it worse. I would recommend an in person therapy before taking you down a darker path. That’s what I’m doing because the meds prescribed and the lack of therapy by missed appointments as caused me to spiral even further. I believed and trusted in this program in my time of need, only to be let down. Some May not be strong enough to pick up and go elsewhere, so I beg you to really consider if seeking help with Brightside is right for your first step to accepting your challenges.

these guys couldn't be more corrupt - effectively B2C SaaS for the corrupt american pharmaceutical industry pushing drugs as low-cost to them as possible; even at the expense of the patients. In other words, their a business to consumer software-as-a-service that pushes drugs by medical doctors, *not* psychiatrists.