Brightside Health Reviews | Read Customer Reviews of brightside.com

Brightside Health Reviews | Read Customer Reviews of brightside.com

Brightside Health reviews

Showing 94 reviews with 4 stars · Clear filters

Greg G.
Dec 13, 2025
DO NOT GIVE THEM YOUR CREDIT CARD…
I initially ran into a billing issue and they took a long time to respond but they did ultimately take care of me.
Response from Brightside HealthDec 15, 2025
Thank you for taking the time to share your experience. We understand that unexpected charges can be stressful, especially around the holidays, and we take concerns like this seriously. Brightside does work with many insurance plans. Any patient responsibility is determined by the individual insurance plan’s benefits, including deductibles, copays, and coinsurance, which are set by the insurer rather than Brightside. Charges may be applied to a card on file in accordance with our billing and payment policies. We would be glad to review your account, explain the charges in detail, and address any concerns. Please contact our support team at [email protected] so we can assist you directly.
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Gina P.
Nov 17, 2025
The team is making a good attempt to…
The team is making a good attempt to help but I feel my anxiety is not what they are treating for. But not being able to deal with anxiety is what I need to move forward
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Edye S.
Nov 1, 2025
I was able to get immediate help when…
I was able to get immediate help when my local providers were all booked out for a couple months.
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Tate
Oct 28, 2025
I love my sessions
I love the sessions with my therapist but dislike all the extra emails.
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Nicolle D.
Oct 10, 2025
Great convenience but app is not the easiest
I love the convenience and I really like my therapist but I have some issues using the app and that keeps me from giving the best review
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Jen D.
Oct 10, 2025
My psychiatrist and therapist are…
My psychiatrist and therapist are great, getting my medical records and medical certifications has been an issue for my fmla, i am still trying to get the right paperwork
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Kara C.
Oct 10, 2025
Great staff an resources so far
Great staff an resources so far
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Esmeralda D.
Sep 19, 2025
They need to let us schedule weeks in advance!
My experience is great even though I wish I could book my therapist for weeks in advance rather than having to make a new appointment each week. Sometimes she’s already booked and I cannot see her for the week like this week and it’s saddening because ideally I would like to see her every week. I would love to be able to schedule a month out but the app doesn’t let me. I don’t even know how to schedule an appointment either my therapist has to schedule it each time.
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