Brightside Health Reviews | Read Customer Reviews of brightside.com

Brightside Health Reviews | Read Customer Reviews of brightside.com

Brightside Health reviews

Showing 53 reviews with 2 stars · Clear filters

Allison D.
Aug 19, 2025
It was nearly impossible to speak with…
It was nearly impossible to speak with anyone regarding my situation. I ended up canceling the service. My therapist Jeremy was Fantastic and I’m missing his help.
Response from Brightside HealthAug 21, 2025
Hi there—thank you for sharing this. I’m truly sorry it was so hard to reach someone; that’s not the experience we want for anyone. We’re grateful for your kind words about Jeremy and will pass them along. If there is anything more we can do to assist you in your care, please feel free to contact us at [email protected].
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moonprincess
Aug 1, 2025
No help with insurance/no helpful advice
I had a psychiatrist for medication and a counselor. Things started off well with the psychiatrist. Then she prescribed a medication for which my insurance co. needed a prior authorization. Although I provided all the contact info for her to do this, she refused. Therefore the medication was not covered. She just told me to "find a coupon" for it. No- I have insurance and I want it to pay their portion. The counselor seemed nice at first, but every time I saw her she asked the same questions and gave the same advice. I don't think she remembered me from appointment to appointment. Her advice was basically to tell me to think differently. Not the least bit helpful after years of trauma.
Response from Brightside HealthAug 4, 2025
Thank you for taking the time to share your feedback. We're very sorry to hear about the challenges you faced with both medication access and the support received in counseling sessions. This is not the experience we want for our members. For medication, we understand how frustrating insurance prior authorizations can be, and we expect our providers to support members through that process. We apologize if that didn’t happen here and will address this with our team. Regarding counseling, your experience should feel personalized and meaningful, and we regret that it fell short of your expectations. We’d like to assist you directly in finding a resolution and connecting you with care that better fits your needs. Please reach out to us at [email protected], and our Member Services team will be ready to help. Thank you again for your feedback—it helps us improve.
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sw
Jun 20, 2025
Not what was expected
Lack of communication and no help given when reached out to customer service. App is glitchy and not user friendly.
Response from Brightside HealthJun 23, 2025
Thanks for taking the time to share this. We’re really sorry to hear that you had trouble getting support and that the app hasn’t been working well for you. That’s definitely not the experience we want anyone to have. We’re actively working on improvements and would love a chance to make things right — if you'd like to connect with us further on this issue we can be reached at [email protected]
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Judith Ann E.
Jun 3, 2025
I unsubscribed from the service and…
I unsubscribed from the service and they still charged me for a missed visit
Response from Brightside HealthJun 4, 2025
I'm so sorry for the frustration this caused — I can understand how disappointing that must have felt. While canceling a subscription ends ongoing services, it doesn’t automatically cancel previously scheduled appointments. That’s why the charge for the missed visit still went through. We appreciate you reaching out and hope this helps clarify. Please feel free to contact us at [email protected] if we can support further.
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Rachel
Apr 22, 2025
flakey providers
flakey providers, always late, connectivity issues, forced to do poor quality video chat, rotten billing practices. force you to keep a card on file and then charge you sporadically. sometimes huge bills for multiple visits and then random small bills. no rhyme or reason. price changes at random with no notification
Response from Brightside HealthApr 25, 2025
Thank you for sharing your feedback. We're sorry to hear about your experience and would appreciate the opportunity to learn more and help. Please reach out to our Member Support team at [email protected] so we can work with you directly to address your concerns.
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Jessica D.
Apr 21, 2025
The therapist was great but the app was…
The therapist was great but the app was so glitchy and I have been unable to access my online therapy sessions for 3 weeks.
Response from Brightside HealthApr 25, 2025
Oh no — we're sorry you had trouble accessing your sessions! We'd love to hear more and help. Someone from our team has reached out to assist you directly. You can reach us at [email protected] to assist with technical issues any time.
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JOSEPH D.
Apr 10, 2025
Times are not really good
Times are not really good. Lack of availability
Response from Brightside HealthApr 25, 2025
Thanks for sharing your feedback. Availability is based on each therapist’s schedule, but we’re confident we can help match you with someone whose times work better for you. Please reach out to our Member Support team at [email protected] for assistance.
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Leonor
Apr 9, 2025
Was given the run-around with the…
Was given the run-around with the doctor and no clear communication
Response from Brightside HealthApr 23, 2025
Thank you for your feedback—we're sorry to hear about your experience. Clear, compassionate communication is a top priority for us, and we regret that this wasn’t reflected in your care. We’d like to learn more and help make things right. Please reach out to us at [email protected] so we can address this directly.
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