Brightside HealthReviews of brightside.com

My therapist was a no show to our virtual appointment, I was messaging him with no response and finally just gave up and logged off. Tried to reschedule and his calendar was gone so then I started to worry. I placed a support ticket asking what my next steps were and 24 hours later got a notice that he was no longer a provider with them. Imagine if you show up to an in person appointment and your therapist isn’t there and does not respond to your messages and you are just waiting in the room with no direction. Not the best experience for a patient that is seeking help for anxiety. I still don't know what happend to him and hope he is ok.

They get an "A" from me for their mental health support. My son was having anxiety attacks and needed to talk to someone quickly. The therapy helped him immensely over the following weeks. The rest...."F". They should have billed our insurance that I know they take. The require a credit card with the insurance and they billed the monthly fee instead...no filing. There is NO PHONE SUPPORT...NO ONE TO CALL ABOUT BILLING AT ALL. You have to email...so expect days of back and forth and loads of frustration. I don't know any health company that works like this. And that it is mental health is worse....nothing like causing stress and anxiety just to deal with them. There are other Mental Health online services available. If you have insurance, investigate and then choose. Skip Brightside unless you are straight cash pay and never need to resolve anything.

I am concerned because my son had a virtual visit with Thanh Nguyen and got prescribed Bupropion HCL SR 150 MG. It is concerning to me that an antidepressant was prescribed after a brief virtual visit and that the appointment resulted in an immediate prescription for an antidepressant. It seems like a medical professional would have the expertise and knowledge to try other less drastic measures before prescribing Bupropion which has many negative side effects which are not worth the risk. A prescription for Bupropion should be used as a last resort. How is the place still in business?! Shame on you Brightside Health! Obviously, Brightside Health is using the misfortune of other people for your own profit. Brightside Health preys on young, unsuspecting trusting patients and their hidden agenda is to breed a generation of antidepressant dependent patients. Thanh Nguyen is uncaring and unprofessional and will prescribe antidepressants at the drop of a pin. A caring professional with their patient’s well-being at heart would have taken the time to look at the whole picture. Their ultimate goal is to lure unsuspecting young people into lifelong dependency on antidepressants. People that contact Brightside Health are looking for help not a drug addiction. I am surprised a referral was not made to see a therapist, join a gym, visit a day spa, or engage in regular exercise. For a young person or anyone else for that matter, it should not be so easy to get highly dangerous prescription drugs. Heed my advice! Keep yourself and loved ones away from this corrupt company!

One of the worst experiences in my life. My provider quit--I was not told at the time. As we reached the time I would ordinarily have an appt I reached out to Brightside--"Sign in and email your provider." I did so: "Sorry you provider is no longer working for us...." which I recieved 10 days before I was to go on a month long trip. Contacted Brightside--they didn't even say sorry, but rather "make a new appt." New appt: I could not reach her to connect. I called for help: "Sorry make a new appt" 4 days before my trip. No appts were available in time. "Did we help?" No you didn't help. No one seemed to care or have any solutions. This is Malpractice. I am writing a letter to the Massachusetts Board of Medicine to complain. Worst psychiatric care ever...." Choose you poison well.

I went to them for help. The video quality was terrible. The psychiatrist rescheduled our first appointment, was late for the rescheduled appointment. He told me he was going to put me on 2 medications the following day. Then went MIA for 4 days. Never got the medication. When I contacted Brightside via their preferred communication I received no response. I searched to contact a human and there was no way of getting in touch with anyone via their website or app. I had to Google their number. I called, instead of trying a new provider, I canceled my membership. No thank you Brightside. I don't need added anxiety and hopelessness from the people I reach out to for help. Update: thank you for your response 2 weeks later. I have already found great help at LifeStance Health.

Doctor stopped seeing me because of my behavior. Isn't that what their job is, is to deal with people with behavioral health problems. Bi polar being what I have. He simply stopped seeing me because I told him I felt like I was doing more than he was to figure it out, and that was every bit of the case I was the one who made the med changes

Won't provide medical leave paperwork or emotional support animal paper work. They are more just drug dealers and pill pusher than actual doctors who care. They just want you on drugs and not actually help with your issues the drugs cause

I received a 15 minute call in which I specifically said I was not interested in drugs and gave a very detailed explanation of the reason I was seeking therapy. There was no attempt to help whatsoever, only an attempt to solve the problem with drugs even though that is specifically what I said I did not want to do. There was a rush to get off the phone which I thought was due to the fact that the consultation was free. Come to find out that I was charged my co-pay and sent a prescription for the drugs I DID NOT WANT. Way to make mental health issues worse.