Brightside HealthReviews of brightside.com

I would give zero stars if possible. I've been off my medication since November 2022 and desperately needed to get back on. It took me a month just to build up the courage to book an appointment. Within the first few minutes of talking to the provider, I was crying and frustrated. She was rude and interrupted me. I was trying to list the medications I was on and she wouldn't let me finish. She then told me I needed blood work done before she could prescribe anything. I was totally fine with this but let her know I didn't have a primary care doctor and wasn't sure where to go. She just kept saying I needed blood work without answering my questions. I asked which kind of bloodwork to request and she listed a name quickly and moved on even after I asked for clarification. I'm not a doctor, I have very little experience even as a patient with this sort of thing. I needed help and clarity, not an attitude and judgment. Within 10 minutes I told her this was a mistake and hung up. She never followed up or apologized. I reached out to Brightside support as soon as I hung up. I requested a new provider ASAP or a refund. It took days and days to get a response. By the time I got any response, I had already booked an appointment with a provider outside of Brightside and started my medication (without blood work, I might add). I was told I can't get a refund because the services had been provided and an insurance claim was filed. 1) services were not provided. I hung up quickly after being brought to tears! Is that what Brightside considers mental health services?? 2) Had I received a timely response, an insurance claim would not have needed to be filed. Overall this was an awful experience and I will never recommend Brightside to anyone.

Therapists are lacking professionalism and are immature and not attentive. Obviously just people with no actual degree or knowledge. They blame the patient for everything. They advocate suicide. They should be banned from providing mental health.

If I could give NEGATIVE STRS, I WOULD!!!! They are USELESS, PATHETIC and CROOKED!!!!! I tried OVER and OVER to have my appointments. COULD NOT!!!!!! They tried to say I didn’t need a link to have my appointment. That is RIDICULOUS!!!! I have hosted and participated in HUNDREDS of Zooms over the years. They said the CANT refund my 95.00 because I missed my appointment. I DID NOT!!!!! I have 13 cents in the bank. DO NOT USE THEM. RUN THE OTHER WAY!!!!!!!!!!

These people left me in my time of need, they turned their backs, cut me off from meds instantly and called the police on me. Why? Because I was trying to meet with my 5 new provider in 6 months and my video screen was upside down. I told her I am sorry and could she please cut me some slack as I need help? No, she just kept on about the screen. It was like talking to a wall, I disconnected. Then my cell phone rings, she is trying to get me to log back on the site and says she’s trying to help. At this moment I had been screwed over enough by this company, I said no. The cops show up to my house 5 minutes later trying to get me to go to the hospital. She completely lied to the police and told them I was going to harm myself. Is this the help you are looking for? RUN AWAY FOR THE LOVE OF EVERYTHING AND EVERYONE RUN! Brightside are scamming the mentally ill in their weakest moments! No way the reviews on their site are real, no way!

Where to start...... worst provider I ever used. I was optimistic that they could help, and I had insurance... but a high deductible....so I knew I would end up paying the whole bill, so I jut wanted to know what the were charging as I did not want a 600.00 bill surprising me . but after calling , emailing the support number NO ONE COUD TELL ME WHAT I WOULD BE CHARGED ...but they kept telling me my provider wanted to meet. I had the initial review which was rushed ...and I felt that they just picked at random. The med was awful and within 4 days we needed a change... and another unknown appointment fee ..... then she ordered a genetic test and when the results came in ....she wanted to meet again..... a 3rd fee in a month.... and no idea what I would owe. I cancelled within the first 3 weeks after 3 appointments Plus as a parting gift, the genetic testing they requested was billed to my insurance at 5,000.00 USD........ so they denied it ......so I may be on the hook for that astronomical amount...... This is simply a site for people that need basic needs on a base plan to get herded through like cattle, it is a numbers game. If you actually need help please see someone else .... or go F2F ......

Absolutely horrible with communicating, non-responsive. They force you to communicate through text and email only. Will not follow up with insurance companies. The worst.

Your response doesn't actually respond to the real issue. I have finally received my refund, but let's clarify your response. Your customer service number is not valid for billing issues, as stated on your website. So that number was of no use for my situation. The communication from support was extremely limited and did not create confidence that my problem would be resolved. Next, I knew I did not owe a copay, and that was verified by my insurance company, so it was a matter of being charged incorrectly. My therapist is great but the company has incorrectly billed my $25 on my credit card when there was no copay with my insurance. I provided the documentation from my insurance company verifying these incorrect charges but it has done no good. I've emailed and messaged through the portal multiple times with zero response, and there's no way to call anyone for assistance. I will be forced to file a fraud claim with my bank to get my money back at this point.

I had gone blind and asked for a fair refund for paying for months. I asked for simply two back. Terrible company. I was legally blind and they simply don’t care about customer satisfaction or referrals. Read your contract! Sometimes easy ends up the same. Bad business!