kayla S.
I’d give less than 1 star if I could
I’d give less than 1 star if I could. Brightside sent me an invoice two weeks ago for back payment starting the beginning of the month. Without explanation or any clarification they automatically billed my account. I wasn’t able to make rent or get through to any customer service rep. Save yourself the anger!!
Response from Brightside HealthSep 12, 2023
We appreciate you raising these important issues and apologize for any inconvenience caused. Brightside Health’s services are considered “covered” by the insurance plans with which we are an in-network provider. As a result, the invoiced amount is determined by a member’s health plan, not by Brightside. We submit claims on a member’s behalf to their insurance provider, and they are charged for their portion of the cost share using the card on file once those claims have been processed by the insurance provider. This can be several weeks after a claim is submitted to an insurance plan. Based on a member’s specific insurance coverage, they may be responsible for a copay, deductible, or coinsurance, so we recommend members contact their insurance provider directly to verify coverage. We hope this explanation provides some clarity. Please reach out to us at [email protected] with any questions.