Brightside HealthReviews of brightside.com

Don't Look on the Brightside!! 1. Signed up using my insurance. They said they accepted my insurance. Got a bill for the full amount each month thereafter. I contacted customer service about it and they sent me a link to sign up using my insurance which I had already done. And the fees were higher than what they initially stated they'd be for the plan I signed up for which was medication only. 2. After a couple of months I realized the medication I was taking wasn't working for me and was actually making my depression worse. 3. Told BS I no longer wanted to continue care with them and they continued to bill me over $400 for care I was no longer receiving. Looked up reviews on other sites that I must have missed before and so many have the same experience I have had with them. 4. When you decide to end "care" with them, they make you click through about 4 different pages making sure you want to end care and try to convince you that only their doctors really know how to treat your mental health. That a primary care doctor knows very little about meds for mental health. Since seeing my primary care doc I have started a different medication that is actually helping me. I'd stay away from Not-so-bright-side.

This is a difficult service to navigate and I do not recommend. Prescription renewals are time sensitive and it is very difficult to get in touch with your provider through the Brightside app.

I took the day off of work and moved all my plans for the appointment. Got ready 20 minutes early and sat down. I clicked the link 10 minutes early to make sure everything was working. The website and app both redirect to sign up for a new appointment with no other link than a help icon. I clicked that icon and the page went blank. I'm doing this on my laptop and computer. I'm a computer programmer by the way. I logout and in I was able to get to the help screen. Now the appointment is missed, they charged me for it, and still the app and website do not work. It couldn't be worse. No phone support and their support desk is saying there was an issue with the intake forms. Than why scheduelle it and where is a link for any forms. It's complete incompetence and lack of any consideration for the customers.I can only assume this is how they make money, by charging fake missed appointment fees and hoping people don't charge them back.

UPDATE 1-21-24: As you can see below, the company responded to my review and asked that I reach back out to the same email address I was already in communication with. After reaching out as requested, they responded by saying they couldn't provide a refund. What was the point in having me reach back out? To save face by seeming to provide a resolution on my review? This company is a waste of time. Mental health should be taken seriously - DON'T put your money or energy with these people. -------------------- I would really steer clear of this platform if you have other options. My psychiatrist showed no interest in getting to know me or my background and went straight into what medications she wanted to put me on. When I asked questions to learn more about the different medications and potential side effects, I noticed she started developing an attitude, especially when I asked questions to understand the science behind how they work and interact with other drugs. Her answers were very superficial and robotic. I really felt like she just churns through her "patients" with the goal of prescribing as much medication as possible. To make matters worse, when I messaged her after starting the medication she prescribed me, she didn't even remember which medication I was on! I had to correct her and tell her I was on a different medication than the one she referred to. There was clearly no personal touch from the people on the other end of this platform. All they care about is your money and shoving medication onto you. The cherry on top? After numerous attempts to request a refund, their customer service department have not responded to me after weeks! They initially told me they would review my case and get back to me in a month. It's been over two months now and I've yet to hear anything. Seriously, there are other services out there that I suggest you try. This company doesn't give a damn about you or your mental health.

I told my therapist I was traumatized by my Adult children last week. I had previously shared that I was really struggling with depression. Today I logged in for my meeting and my counselor said the “team” had decided I was too depressed for them to treat. I am in the worst place I’ve ever been in and they decide to break up with me!!! What a dangerous thing to do, oh but they could give me some referrals! it’s 4:30 on a Friday night and I have no one to talk to. It’s the weekend and I am having a mental and emotional breakdown. Brightside is going to kill someone someday because of these immoral and unethical practices. Shame on you!!!

Continued taking my money after cancelling my subscription. Unable to contact ANYONE by phone. Sent multiple messages to their customer service with no response. No option to cancel service on the website. They're going to be reported for fraud through my bank.

STAY AWAY. False advertising, fraudulent, do not provide what they claim. And horrendous customer service to top off their false services.

Brightside Health has questionable legitimacy. Twice this week I had scheduled an appointment with two different Doctors... both canceled hours before the appointment without explanation. It's unfortunate that a "mental health resource" is causing more mental health issues for potential patients than it is solutions.