Brightside HealthReviews of brightside.com

Half a star if that. I was charged almost $1600 in less than 2 months, going through my insurance. Not worth it , save your money.

Haven't gotten $95.00 back yet was supposed to be on insurance plan anyway! Customer service can't make appts ! Stupid. No appt. times I could go. I cancelled it. Emailing everyday until I get my money back! C'mon really!

Upon receiving my insurance on Jan 1, I went to look at therapy places that accept blue cross of Texas. Brightside on their website claims that they do. I signed up, and the message at the top upon entering my insurance was that blue cross and brightside were partnered, so they accepted my insurance. Everything was good, starting therapy and medicine. Suddenly on the 22nd, I'm informed my insurance is NO LONGER ACCEPTED. upon asking, brightside said they never accepted my insurance. So I was allowed to start treatment, be put on medication that will cause me to go into withdrawal upon suddenly being stopped, just to get it taken away. I feel like this was done to try to force me into paying. If I could pay for therapy I would have done that. I live off of 300 dollars a month. This is so beyond wrong. I have filed a two official complaints, one with blue cross and one with the state board for this. It's illegal to claim you accept someone's insurance when you don't. Brightside couldn't care less about you. Just your money. Don't do it.

To anyone reading this. I know you need help, but Brightside is not the answer. Please do your wallets and minds a favor by staying away. After interacting with them and seeing all the bad reviews on here, go somewhere else. They don't care about you. Only your money. Please try to find local resources that may help. They would not refund me my money after I quit considering they did not prescribe the medication I needed. I tried to message my provider that I could not see them because of this, but they would not let me message. They are terrible and are not worthy of your needs. Please be safe. <3

Had for about a month and quit immediately. I’m so glad I found this forum because I was starting to think I was crazy for feeling this way. The counselors and doctors have very brash, gaslighty, victim blaming and matter of fact attitudes. I felt worse after every session with them. Definitely a money grab. My counselor was late 10 minutes but she sure cut off on time as soon as the end time came around. They did not help but only made me feel even more depressed. They will really push someone who is on the edge.

This company took my money, and refused to prescribe the prescriptions that need ongoing management after a move. First off, I’m assuming their predatory marketing practices place them at the top of search results for ADHD medication management. Furthermore, the landing page where I signed up did not specify that controlled substances would not be prescribed. On the contrary, the verbiage was something along the lines of, “if controlled substances are deemed necessary”. If you do not manage these medications, perhaps being unequivocal about that would be the ethical thing to do. If I had known that initially, I would’ve went elsewhere. The doctor I saw said she couldn’t even prescribe gabapentin because it’s a controlled substance. It’s not. No refund, of course. I should’ve looked at the other reviews. I would’ve went somewhere else even if you were able to meet my healthcare needs. Update: Kaiser has taken care of my medical needs. BrightSide essentially sidestepped my concerns with their predatory practices. However, in an e-mail response, they informed me that they had made changes to the website upon reviewing my feedback. Thanks, but full transparency without digging through your website is the least you could do. Maybe try refunding the money you took from me while providing substandard care?

What didn't go wrong. The app was having technical issues and I was charged the "no-show" fee. I have screenshots with timestamps and they said they can't accept it because it could've been tampered with.. Like what????? You're telling me that your platform is bullet proof and tech issues don't happen ever??? I don't understand how this is supposed to help with someone's mental health. Being treated like you're the one that did something wrong and that you're a liar. Suggesting that I'm being dishonest because their website didn't work when I tried to log into my appointment. How is that even fair. It is absolutely ridiculous. When i contacted the rep to get information their system was down and she couldn't access my information. Yet, when I have tech issues they want to charge me a fee. What a joke! Save yourself the headache please and go somewhere else for your mental health needs.

Brightside- you can't be depressed if you're in a medication induced mania for months on end that goes unchecked other than a psychopathic pmhnp-bc. Brightside- you can't be manic if you're unconcious and have lost the will to live or walk or move from seroquil.