Brightside HealthReviews of brightside.com

miserable experience. I think it’s time to stop pre-paying any business as too many show they can’t be trusted to be honest and understand the basic concept of a service should be adequately rendered and then the service should be paid for. I did not get what Brightside markets. after meeting my therapist, I felt significantly worse and sicker. I did go to two other therapists with free 15 minute consultations, and found a fit with one and have been staying there where I’ve actually found relief from my mental condition that can possibly be easily healed if everyone at Brightside just did their job competently. I deserve a full refund plus compensation for wasted time and to cover my worsened injuries.

First I would like to say that my therapist is incredible. She is my second therapist with Brightside. The first was an oxygen thief. I signed up with my Insurance when I saw Brightside offered coverage with a $35/session copay and a $0/month member fee. All of this is stated right up front on my "Current Plan". Fast forward to today, I received an invoice for the past 3 months informing me I owe $748. I have not had 21 sessions since January. If I did, I would probably be in a snug jacket in an institution. It's one thing if they told me upfront that I would be paying $125/session, its the $35/session copay that is still listed on my "Plan Settings" The only winners here are the insurance companies and Brightside.

DO NOT WASTE YOUR MONEY!! I scored a 21/21 on their anxiety test and currently in a seriously bad way. I was prescribed a blood pressure medication and the same old ineffective antidepressants. She didn't even listen to me. Towards the end I just started saying yeah and rushed to get off the call. It's all BS! Yet another "health care professional" has done nothing to help me even when I asked and pleaded. If you have serious anxiety and panic attack disorder, don't expect them to do anything to relieve that stress other than throw the same old ineffective drugs at you and try to up sell you for their therapy services. It's all a money making scheme with no substance. As the title says, don't waste your money.

Advertised a $95/month cost + pharmacy copay, and told me that they are in-network for my insurance plan. Proceeded to charge my insurance company $466 with me owing $192 of that, for a single virtual visit with an NP that was billed as a 'physician' visit. I will never trust this company and never go back to them again. Stay away!

My appt was 9:15-9:45 with a provider and I was told to arrive 5 mins before and stay 10 mins after just incase there was a technical issue. No provider/psychiatrist No show. No text, no email nothing. Horrible horrible service for someone needing real help.

DO NOT SEEK MEDICAL ADVICE HERE! I had an appointment with a NP by the name of Paul Kariuki, yesterday at 7:30 p.m., which should have raised red flags in the first place. Total waste of money and time. He wasn't interested in any of my symptoms and he claimed that they didn't treat panic disorders although the websites clearly advertises that they do. He also claimed that since I've tried other medications in the past that failed, it was pointless prescribing other medications in the same family. You could see all hope leave my eyes by the end of the appointment. I was shocked. I guess they are making any and everyone nurses and doctors these days because he didn't even try. He gave absolutely no effort or suggestions, NOTHING. It was like paying a stranger for pointless conversation. I should have read the reviews here first.

Brightside continued to charge me for services they were not providing. The company told me that I would need to pay an additional $50.00 to meet with a new provider and when I refused continued to charge me for medication management even though they provided no further prescriptions. Even after I asked that my service be cancelled they proceeded to charge me for another month. This company uses predatory billing practices to take advantage of people who need help, but may not have the time or finances to find an in-person provider. Just a little update on my previous review. When they say the problem was resolved directly, what they mean is they refunded one month of charges for services that, were not provided and promptly charged me the next month without providing further services. At this point I am giving up on trying to get any real resolution and will count the money they took as a loss. This was a great learning experience and hopefully anyone who takes the time to read this review knows to stay away from Brightside Health.

The whole company is a scam.