Brightside HealthReviews of brightside.com

Well had a car accident the am of the first appointment. Could not contact them as they lock your profile so you can’t cancel within 24 hours. Then they charged my FSA $70. For missed appointment. My copay was $30. Now they send letters to reschedule. No I will dispute the charge. But if you are playing let’s surcharge a new client , they think business will continue as normal. No you lose that client. The app locks so you can make any changes. They also don’t reply to emails.

Nothing but problems. Surprisingly the site worked great while completing questions and getting appointments made. However, when time to sign in for my sessions, nothing worked! My password wasn't recognized, my account would get frozen after one attempt, make a new password, try to login with new password, nope tokens not valid, locked out again. Tried calling, was on hold 20 minutes, left message, Nothing! Sent emails, Nothing But they tried to take $140.00 from my checking account for "missed appointments". My mental health needs HELP not more aggravation! NOTE: They did refund the money taken, BUT I tried two more times, set up appointments and each time the app would not work, having the same issues as before. After looking forward to this, I have given up.

Signing up with Brightside was a nightmare. I found their website very confusing. I had lots of questions up front that they answered in increments after my re-asking. Took assessment, received completion notice, then began to receive threatening messages my appointment would be cancelled if I didn’t do the assessment. I was communicating with 2 people who obviously were not aware of this as their information conflicted. I think this organization is a scam, I wish I would have read more reviews before I spent weeks jumping through their hoops. I feel this is pretty abusive to put someone through a wringer when they are in a horrible mental health place in their life This is the Third time I’ve been asked to verify I’m a real person. I am a real person.

After charging me monthly for a random fee, claiming it was for services rendered (No services were rendered btw) they sent me as well as my husband identical emails claiming they did not charge us for multiple 'service dates' in which neither of us had appointments. They are charging 93$ to me and $98 to my husband, the costs of each 'service' varying wildly despite us having the same insurance. When you try to call they tell you to 'email if you have an issue' and hang up on you. It's really something. I have not been receiving prescriptions or any form of 'service' from them since my therapist left them for employee mistreatment. They are a horrible company with no care about the costs they are falsely charging, as I have not been using their services for nearly 6 months. At this point believe I am a victim, like many others, of predatory billing and false backcharges.

This company is an absolute scam. I signed up because, after they asked for insurance information, it said $0 copay, $0 membership fee. I would have never signed up if I knew the prices. The prices were never told to me until months later when I get two separate invoices totaling over $1000. I called them today to get on a payment plan, which they recommended, and they went ahead and billed me for $641. I have children to take care of! This is the biggest scam and to do it to people that need mental help is beyond infuriating. Absolutely dishonest. Update: the reply to my review is news to me. I have yet to have any of my questions answered.

I came here for mental health help but it was horrible. There website did not work to cancel appointment. I called tolfree # to cancel 2 times and emailed support but was all about $. they charge a carzy late fee as well. I will find better care. DO NOT USE

Don’t try omg 😱 I’m so disappointed in them one minute I’m having symptoms next minute I’m already prescribed fully depressed and soon they start sending bills more than $150 and for what surely? Scam!

I signed up for Brightside for anxiety due to financial issues, etc and had an appointment scheduled. On the morning of my appointment, I found out I could not attend the apptmt and had to reschedule. After a day, I saw they charged me $70 as a no show even though I had to reschedule. According to them, it must be prior to 24 hrs before. After reviewing all the screens and emails they sent me, I could not find where it said 24 hrs. I am charging them back for the fee....or at least for part of it. All this did was give me more anxiety on my finances and could not send to my insurance. IMO....$70 is way over the top, especially in this day of inflation.