Brightside Health Reviews | Read Customer Reviews of brightside.com

Brightside Health Reviews | Read Customer Reviews of brightside.com

Brightside Health reviews

Showing 345 reviews with 1 star · Clear filters

Robert S.
Sep 6, 2024
These monthly subscription services about money
The monthly subscription services are too much capitalism and not enough real help. It's like gift cards. The issuing company hopes I don't use them and keeps the money. In this case Brightside is preying on people who already feel bad about themselves and may not want to cancel the very expensive service because they don't want to confront and actually go through the process of unsubscribing. Plus Brightside charges a month in advance and already keeps a full month of payment, or a little less depending on when the person cancels. This should be illegal. Brightside is supposed to be about mental health.
Response from Brightside HealthOct 2, 2024
As a recurring subscription service, members are charged at the beginning of their billing cycle for the upcoming month of services. Our Member Services support staff are available to work with members who have specific questions about their account or would like to cancel their membership. We hope this helps clarify.
Report
Moran A.
Sep 4, 2024
Got prescribed the worst sleeping drug…
Got prescribed the worst sleeping drug that gave me the worst side effects. Bright side surprises me with a $300 bill 3 months later after accepting my insurance on the app months ago. Never once did they tell me I wasn’t covered, during before or after the appointment. This is a telehealth scam
Response from Brightside HealthOct 2, 2024
Thank you for your feedback, and we’re sorry to anyone who did not have a positive experience with us. Brightside Health’s services are considered “covered” by the insurance plans with which we are an in-network provider. As a result, the invoiced amount is determined by a member’s health plan, not by Brightside. We submit claims on a member’s behalf to their insurance provider, and they are charged for their portion of the cost share using the payment method on file once those claims have been processed by the insurance provider. This can be several weeks after a claim is submitted to an insurance plan. Based on a member’s specific insurance coverage, there may be a copay, a deductible, or coinsurance applied. We provide a good-faith estimate about any potential cost-share responsibilities that we are able to determine initially, but we always recommend a member contacts their health insurance directly to verify coverage. We hope this helps clarify.
Report
Avoid A.
Sep 4, 2024
Misleading interview and information
Misleading interview and information. They have early 20-something green “therapists” with a complex that just graduated making hiring decisions, showing their completely unethical practices from jump. These so-called “therapists” with no experience are running the show. They say they’re looking for certain and multiple clinicians, the person meets that criteria and then some, and then they say that person isn’t qualified enough. If you don’t fit a certain demographic, they disqualify you. Save your time and your professional license. The reviews here are real- scam, scam, unethical scam. Practitioners on this platform should be ashamed of themselves that they think this is ethical work. The reviews on Indeed are clearly fake to save face for the truth.
Report
Arrow M.
Aug 20, 2024
I have tried to get this covered by my…
I have tried to get this covered by my insurance uhc dual complete lp1 as innetwork. As a disabled individual who can not drive this would be the best way to get treatment. And as the fact that I'm on medicaid I can't self pay for services.
Response from Brightside HealthOct 2, 2024
Thank you for sharing your feedback with us. Brightside Health accepts insurance from a wide range of providers, including UnitedHealthcare; however, not every plan is in-network with us. In cases where insurance is not in-network, self-paying can be an option. We encourage you to contact with your health plan directly regarding in-network telehealth options. Please reach out to [email protected] with any additional feedback.
Report
Awful B.
Aug 15, 2024
Terrible and misleading
Terrible and misleading. A genuine scam. I was told the medication I required couldn't be prescribed. I then explained that I wouldn't require these services for therapy, since I was seeking treatment which entailed medication. The meeting lasted less than 5 minutes. I was billed for over $900. Prior to this, at no point was there a cost breakdown provided other than a $5 copay. In the billing statement, there isn't an EOB provided. I won't be paying that money. Fix this issue, remove these charges. Shameful. Awful money grab of a company masquerading as a health service. Honestly, you should be ashamed.
Response from Brightside HealthOct 2, 2024
We understand your frustration and apologize for the negative experience you had. Brightside Health’s services are considered “covered” by the insurance plans with which we are an in-network provider. As a result, the invoiced amount is determined by a member’s health plan, not by Brightside. We submit claims on a member’s behalf to their insurance provider, and they are charged for their portion of the cost share using the payment method on file once those claims have been processed by the insurance provider. This can be several weeks after a claim is submitted to an insurance plan. Based on a member’s specific insurance coverage, there may be a copay, a deductible, or coinsurance applied. We provide a good-faith estimate about any potential cost-share responsibilities that we are able to determine initially, but we always recommend a member contacts their health insurance directly to verify coverage. Please reach out to [email protected] with any additional feedback.
Report
Toney Stutesman D.
Aug 14, 2024
Dr Tshaun Grant couldn’t help and was refunding my money but didnt
Dr Tshaun Grant couldn’t help and said she would refund my money but hasn’t done so and that was a week ago. I’ve tried 4 times to message them on their website with no avail so I had to file a claim with my credit card company.
Response from Brightside HealthOct 2, 2024
Thank you for this feedback and we apologize for any delay in our communication. We’ve reached out to discuss this matter directly.
Report
Cassie N.
Aug 13, 2024
$95 for a pain in the a$$!!!
I paid $95 to sign in to an appointment for the provider to tell me that Brightside doesn’t prescribe the medicine I needed and that I should call for a refund. The appointment lasted 5-minutes. I called and the corporate office will not provide a refund because it is against their policy. 🤬 After two more calls and a complaint filed with the BBB, I finally received my refund.
Response from Brightside HealthAug 20, 2024
As a policy, Brightside Health does not prescribe controlled substances. This is stated in our Terms of Use and across our website, including our FAQs. We have reached out to this member and resolved the issue mentioned.
Report
Jessica P.
Aug 3, 2024
Complete garbage.
Complete garbage. On the ap said that it would be $0 Co pay. Then I get a bill for almost $500. Tried after my first appointment to make sure there was no charge... Well low and be hold a month later I get a huge bill for 3 appointments. This was supposed to be a cheaper, better alternative to being seen in person, turns out it was almost 2x the price. *also no way to see on their website or ap what they have billed or thier billing codes. Completely not helpful when I reached out to customer service prior to writting the review.
Response from Brightside HealthAug 20, 2024
Thank you for sharing this feedback. Brightside Health’s services are considered “covered” by the insurance plans with which we are an in-network provider. As a result, the invoiced amount is determined by a member’s health plan, not by Brightside. We submit claims on a member’s behalf to their insurance provider, and they are charged for their portion of the cost share using the payment method on file once those claims have been processed by the insurance provider. This can be several weeks after a claim is submitted to an insurance plan. Based on a member’s specific insurance coverage, there may be a copay, a deductible, or coinsurance applied. We provide a good-faith estimate regarding any potential cost-share responsibilities that we are able to determine initially, but we always recommend a member contacts their health insurance directly to verify coverage. We hope this helps clarify. Please contact us at [email protected] if you have further questions.
Report