Brightside HealthReviews of brightside.com

Actually listen to the client. I felt like I was not heard. Both the therapist and the psychiatrist would cut me off and talk over me. Also, if they say they are going to do something, they need to follow through.

It is expensive. I wish it was more affordable as cost is a barrier for so many. My appointment was almost $200 for an initial appointment that lasted maybe 20 minutes. My provider did not want to prescribe me a medication that worked for me in the past so I had to try a new one and wait 4-6 weeks for results.

I needed to connect with a psychiatrist fairly quick for medication management and I chose Brightside. The practitioner that I connect with is great - very responsive, and listens to my concerns. Where Brightside falls short is in a couple of areas - random "bills" for services with no explanation of date of service, original charge, and what was processed by insurance. So, you don't know what you're actually paying for and for which date of service. Via email, they ask for regular check ins, and still prompt you to do so even AFTER doing so. Lastly, you're also prompted to schedule appointments by a certain date, but the calendar does not allow you to schedule closer to the recommended date. If these are improved, I think it would also improve patient/user experience.

The psychiatrist I have is amazing! She listens and is genuinely trying to help me. My therapist on the other hand is another story. First appointment, she stood me up. Second appointment, she changed the time without my acknowledgment which resulted in me having to pay the $170 for no show. Unacceptable. I will keep my psychiatrist but will go elsewhere for a therapist.

Here is a polished, balanced, and professional version of your review: The technology platform is convenient and helpful, especially having the option for virtual appointments. However, at times it made me feel somewhat disconnected from the human element of care. While virtual meetings are a great option, it’s important that providers remain fully engaged, as if the session were taking place in person. I experienced this disconnect more during my appointments with the psychiatrist than with my therapist. That said, I am very satisfied with my therapist and the guidance and suggestions she has provided so far.

I enjoy my therapist. However the psychiatrist I didn’t feel as though her was invested in my sleep issues. Sleep deprivation was my main issue for mental health crisis. I understand she could not prescribe what the hospital did. However her responses to me in messages I felt was rude and uncaring. She told me to have my cardio doctor prescribe what she couldn’t as if that was ethical. None of the medications she prescribed helped me. The first time I reached out for help, it took her a week to respond. I have found another psychiatrist who may be more invested. I remain with my therapist with you. I am more upset that I had to pay $95 to cancel with her as my text to cancel didn’t go through timely, tried to reschedule to avoid the fee and then cancel. However that didn’t matter. Now I’m out of $95 for a psychiatrist that had no compassion.

At first I absolutely loved it. I would have given 10/10 stars but as I went along I had more and more problems and they have not been resolved even now. I'm disappointed and frustrated because after my first lesson, which I loved and was counting on as part of my treatment and therapy, the rest have remained locked and unavailable to me even after 5 or 6 weeks. I also had trouble with scheduling appointments and the app would only let me choose from about 2 weeks out and I needed a month out with my psychiatrist. And my other issue is that my psychiatrist made several mistakes with my medication and if ended up costing me more than double the money just to end up being on the same dosage instead of bumping up the dose as she intended to do. I'm trying to stick with the recommended 12 weeks of therapy and I'm committed to stay with Brightside but hope these things can get worked out. I like the psychiatrist and I like the therapist and I like what you have to offer over all but it's failing in certain areas. But I do hope it gets addressed.

I love the attention to detail with my therapist as well as my psychiatrist. However with the visits being so costly, it is hard for me to do 1-2 sessions a week as suggested.