Brightside Health Reviews | Read Customer Reviews of brightside.com

Brightside Health Reviews | Read Customer Reviews of brightside.com

Brightside Health reviews

Showing 53 reviews with 2 stars · Clear filters

TeShawn W.
Feb 1, 2026
Getting help under one umbrella with…
Getting help under one umbrella with someone to help with one provider to get absentee from work
Response from Brightside HealthFeb 25, 2026
Thank you for sharing your feedback. We want to make sure we fully understand your experience and the concerns you’re raising. If you’re open to it, we would appreciate the opportunity to learn more about what you encountered so we can review it appropriately. Please feel free to reach out to us at [email protected] with additional details and your contact information.
Report
JULIE B.
Jan 28, 2026
I did not get our of this anything…
I did not get out of this anything positive.
Response from Brightside HealthJan 28, 2026
We’re sorry to hear that your experience did not feel positive. That’s not the outcome we want for anyone seeking care with Brightside. If you’re open to it, we’d like to better understand what happened and see if there’s anything we can do to address your concerns. Please reach out to us at [email protected], and our team will be glad to assist.
Report
Jordan M.
Jan 14, 2026
Brightside has some potential
Brightside has a lot going for it — lots of different providers with ample availability and a clean, intuitive digital platform that is easy to use. However, maybe it all seems a little too easy for a reason. My therapist is solid, but my psychiatrist no-showed my last appt and was late to the appt before that. I was also told my appointments would be a set charge with my insurance (for me, $25/visit). I’ve currently had four appointments, but my credit card has been charged $25 six times. (Yes, they make you put a credit card on file.) They say they’ll get back to you with billing questions within 72 hours, but it’s been almost a week and I’ve heard nothing. Seems like they need to tighten up their corporate operations a bit.
Response from Brightside HealthJan 16, 2026
Thank you for taking the time to share your feedback. We appreciate you highlighting both what’s working well and where your experience has fallen short. We’ve reached out to you directly to provide additional information regarding your concerns and to ensure your questions are addressed appropriately. Our goal is to deliver a reliable, transparent experience, and we value the opportunity to follow up with you directly.
Report
Chrystine
Jan 14, 2026
Reservation system makes me want to quit Brightside
I don’t know what is wrong with the reservation system but it always has the wrong reservation or no reservation at all for my therapy appointments. I pay $400 out of pocket every month and I average two therapist appointments per month due to scheduling errors with the system. I’m not getting my promised help for the money I’m being charged. I want to quit Brightside.
Response from Brightside HealthJan 14, 2026
Thank you for sharing your experience. We’re sorry to hear about the ongoing scheduling issues you’ve described and understand how frustrating this must be, especially given the financial investment you’ve made and the impact on your access to care. We’d like to learn more so we can review what may have occurred and determine how to help. Please contact us directly at [email protected] with additional details, and our Quality team will follow up with you and try to resolve this as best we can.
Report
Mark J.
Dec 12, 2025
I enjoyed the 2 or 3 sessions that I…
I enjoyed the 2 or 3 sessions that I had, but then I got the first invoice. Way too expensive for me to continue any further. I still have a couple more invoices that they are likely to send this month or next, which is really going to be a kick in the teeth.
Response from Brightside HealthDec 17, 2025
Thank you for sharing your experience. We’re glad to hear that you found value in your sessions, and we understand how unexpected costs can be frustrating. Our support team is happy to review your account and discuss available options, including potential payment plans for services already received. Please reach out to [email protected] and they will be able to assist you directly.
Report
Caroline S.
Oct 10, 2025
Stop charge outrages fees for missed…
Stop charge outrages fees for missed appointments the doctor can miss an appointment and its fine but you are not allowed to miss one without being charged a out Landis fee
Response from Brightside HealthOct 14, 2025
We understand concerns about missed appointment fees. Our cancellation policy is designed to respect our providers’ time and ensure appointment availability for other members seeking care. The policy and fee details are shared in appointment reminders and confirmation emails. If you believe a fee was applied in error, please reach out to support.brightside.com and our team will review it promptly.
Report
Laura L.
Sep 9, 2025
schedule…
I didnt feel like the therapist had alot of time for me and lack of communication. Right now i think in person therapy is what i am looking for.
Response from Brightside HealthSep 10, 2025
We completely understand that telehealth may not be the right fit for everyone; nevertheless, we are sad to hear about your poor experience with our therapist and would welcome the chance to learn more at [email protected].
Report
Nikki L.
Sep 3, 2025
I got baited and switched
Don't get me wrong, I absolutely loved the team and service I got from Brightside, but when I signed up they took my insurance. I got established and on medications, in therapy then 6 months later the system asked me to update my insurance information. I was told at thst time they NEVER took my insurance, I was forced to either self pay or get out. I couldn't afford self pay, so now im stuck without nothing. They really pulled a bait and switch on me, and it's sad because it was really helping me.
Response from Brightside HealthSep 10, 2025
We’re sorry to hear about your experience with insurance. Brightside Health is beholden to contracts with insurance providers and, unfortunately, coverage decisions are not always within our control. If you’d like to discuss this further, our team at [email protected] would be glad to help.
Report