Brightside HealthReviews of brightside.com

This is an extremely shady company. After my provider missed my first 2 appointments, I was billed a $165 no show fee and my psychiatry account was canceled without any communication from customer support.

Poor information provided, different information provided depending on who you speak to. Multiple phone calls to get my 2 minute useless meeting it was 4 minutes but 2 minutes on hold. I would never recommend this service to anyone and plan to leave negative feedback wherever I can. You can keep my $19.90 . Thank you for nothing.

I would not recommend ANYBODY to use this service They referred me to their 'SUICIDE PREVENTION PROGRAM'. The 1st clinician prescribed me a medication that said a side effect can be that a suicidal person will become more suicidal. It's like a person going to a weight loss clinic and being prescribed medications that can make them gain weight. The 2nd Dr.informed me through a message that she does not fill out any form of documents none whatsoever & does not prescribe control substances. I explained that disability & Medicare may ask for releases/information from time to time to see that I'm still eligible. She did not budge. I complain to Administration who said there are doctors who don't do it. Why wouldn't a "care provider", provide documentation when asked from a workplace, hospital, government agency, or etc.? I have NEVER been told that before by any psychiatrist or mental healthcare clinic, etc. The 3rd clinician, I messaged to my family history of mental illness, as well as why I refused the medication. Her first words upon meeting were "now let's get into what happened with the last doctor". Then proceeded to berate & chastise me for refusing the medication with the label that says you can become suicidal. She said to take the medication or go seek therapy because there was nothing she could do for me, using a dismissive hand gesture. I described my most recent suicide attempt, when & how it happened, and who found me. I told about the feelings of disappointment, anger & fear when it did not work. Not even 10 MINUTES LATER, this lady asked me "have you ever tried to commit suicide, if so when was the last time & how did you do it?" I couldn't believe it!! Then came right behind that to ask did I have a family history of mental illness. The FIRST thing she did when meeting me was chastise me due to my message saying why I refused to take the medicine, but that EXACT SAME MESSAGE had my family history in it. I even gave specifics on what they were diagnosed with. Usually, the 1st session is 1-2 hours long because they need to get information, previous diagnosis, medications, as well as medical history. The session was 30 min. She ended the meeting without a resolution & didn't even say goodbye before ending the video session. Administration told me to file a grievance on the app. I told them to cancel my membership. All of this in the SUICIDE PREVENTION PROGRAM they referred me to. No one should be forced to take medication that make them feel uncomfortable, nor treated badly for being afraid to take it; nor should they be dismissed for asking for alternatives. She told me that all antipsychotics had the black box with the suicidal label on them. I found out that this is not true. Some antipsychotics can decrease the effects of being suicidal. There are also other classes of medications that doesn't have that box. They just didn't care to look.

Absolutely worst. Paid up front and scheduled appointments. App kept crashing, couldn't join call. So 30 min before I call in and they send me a link. I sit in their room for 30 min with nothing. I call and ask, they said I was a no show. Act like it's my fault, and try to reschedule for a different day. Then the agent wants to keep repeating questions that doesn't pertain to anything, a damn script. And when i finally had enough and asked for a refund, she said ok and hung up on me. Yes I was frustrated, I scheduled this appointment for a reason and being dismissed after all my due diligence is disheartening. Noone really wants to help.

First unlike my first ever telehealth service provider, they just assigned me with someone, not asking if I had a preference.To my point, this lady decided she was was going to try and profile me , kept asking about drugs, if I hear voices, and …said most people that contemplated suicided where on drugs . Not one time has that been the case with me, I even told her I believe drugs would be reason to live for addicts , like I have never looked up statistics . Just overall weird and uncomfortable. I suffer from ptsd and like my old therapist she tried to get to know me and my past and let me talk. I rather pay, this was fully covered…Then says I need group therapy and signs me up with psychiatrist which cost and I can’t at the moment. All I need you to do is be a therapist, no one was talking about imaginary people or anything weird, going back to the black lady I had.

This is a NO for me. I asked for the pricing per visit and I got no answers. I asked every appointment and got no answer until I received a bill for 400$ a month later. If I would’ve known each visit was 100$ each, I would’ve went somewhere else

Tried canceling many times and was charged for appointments I never made nor attended.. buyer beware!

DO NOT TRUST THIS COMPANY IT IS ALL ABOUT MONEY NOT HELPING YOUR MENTAL HEALTH THEY TRICKYOU WITH SUBSCRIPTIONS AND FEE'S. I NEED HELP NOT TO BE VICTIMIZED MORE.