Brightside HealthReviews of brightside.com

I spoke to a counselor for 90 minutes. She was uneducated. She made me feel worse than I'd felt in months. She didn't listen to a thing I said. She belittled and made light of my life choices. She proceeded to prescribe me a medication where I had 7 of the 10 things in the "These people should not take this medication list". The medication was also brand new and made no sense for my symptoms. Upon researching it, it became clear this woman was most likely getting kickbacks for prescribing this specific medication.

Worst experience ever! Had my first appointment all the things she was try to give me I have already tried and didn't work. I asked for part of my money back they said they couldn't. I asked them to cancel my account. Heard nothing until they charged me this month. I again asked for a refund and for them to cancel my account. They said they can't refund me. I haven't used there services and have all the emails asking them to cancel and refund me.

0/10 recommend. Their website wasn’t working for my first visit, the camera wouldn’t connect. I was emailing, using the chat feature and left 2 voicemails trying to reach someone to resolve the issue and to date, no one has contacted me. 5 minutes past the appt I was charged a $70 “no show” fee even though I was in the “room” and the error was their camera not connecting. I tried to cancel my next appt to give them time to get back to me on what happened, STILL no one has contacted me, I’ve left messages, emails and even the help chat on their website, I even messaged my therapist, NO ONE has gotten back to me and I was again charged a $70 no show fee when I attempted to cancel the appt well before the cancellation deadline. This service is absolute garbage.

There is no emergency number if there are issues with your medication. I had an appointment on Friday for my provider to fill my prescription since it was empty. Which I do not think providers should let a patient go until their prescription is empty but anyway- my regular pharmacy had technical issues that Friday so I could not get my medication. I messaged my provider Friday but she did not respond until Monday. I went 3 days without my medication. That is not acceptable. There is no reason for me to pay $100 a month when I cannot get in contact with my provider. I switched to a different company.

I signed up to get a medical diagnosis for adult ADHD, that was the only reason I was looking for the service. I searched and found Brightside Health and selected that as my reason. I was charged for the month, which I was happy to pay. I was told at the end of my first session that they do no diagnose adult ADHD and that many people say they have ADHD to get the medicine. I felt rather mislead or misunderstood because I learned at the end of my appointment that they didn't seem to be able to evaluate me. I submitted a customer service complaint and explained the situation. The response I receieved several days later was in no way related to my concern or to what happened. They said they were sorry it took so long to get back to me and gave me information about whether Brightside would be a good fit for me. Very poor experience......

I'm also a mental health therapist. I say stay as far away as possible!!! My therapist never called me by my name. Really, don't you care who I am? I spoke about why I wanted counseling. Never once did she validate my concerns. I felt like I was talking to a blank wall. When I said I wasn't motivated to do ongoing training in my profession, her only suggestion was that I do more training in trauma therapy. She did this even though I told her I have extensive training in that area. It was the worst therapist I've ever met with. In fact I'm filling a complaint with the licensing board. Stay away!!! Oh, I have to add one of the major reasons I signed up for the service was to get medication for anxiety, panic disorder, and PTSD. i also have extreme insomnia. I stated all of this when I completed the forms requesting therapy and psychological services. The NP told me she could not give me non-narcotic medications to treat any of this. Trying to get a "controlled substance" for diagnosable and chronic mental health issues in this day and age of "we can't prescribe that" is a total nightmare. If a qualified shrink can't prescribe that, I have to know who can? I thought that was a major purpose for seeing a shrink for a verifiable diagnosis. I don't know where to go from here. I can't imagine I'm the only one who is searching for answers.

I saw the psychiatrist once and the therapist once. It felt rushed and they seemed uninterested and almost as if they didn't want to be there. I felt like I had to initiate conversation. As soon as I started speaking with the psychiatrist, she automatically tries to prescribe me something. Like within a few minutes. I ended up cancelling with the company. Now, I get a $300 bill for these very short and unsatisfied services. I think this company is misleading people. They are not what they appear to be.

Not worth time or money. So many better options out there! Overcharged and force to do a 30 second check in each month just to be able to charge me again and again.