Samantha B.
Horrible communication
Horrible communication. They will change the price of your payments once you join.
Response from Brightside HealthNov 22, 2024
Thank you for sharing this feedback. Brightside Health’s services are considered “covered” by the insurance plans with which we are an in-network provider. As a result, the invoiced amount is determined by a member’s health plan, not by Brightside. We submit claims on a member’s behalf to their insurance provider, and they are charged for their portion of the cost share using the payment method on file once those claims have been processed by the insurance provider. This can be several weeks after a claim is submitted to an insurance plan, though we recognize delayed invoicing can occur and apologize for the inconvenience this may cause. Based on a member’s specific insurance coverage, there may be a copay, a deductible, or coinsurance applied. We provide a good-faith estimate about any potential cost-share responsibilities that we are able to determine initially, but we always recommend a member contacts their health insurance directly to verify coverage. We hope this helps clarify. Please contact us at [email protected] if you have further questions.