Brightside HealthReviews of brightside.com

Once I discontinued sessions, I started getting billed for previous sessions that was already paid for. I contacted my insurance company and made them aware of the situation. My next step is to file a complaint with the Better Business Buero. IN REPLY TO BRIGHTSIDE'S REPLY... I had a co-pay that WAS PAID after each session. It was paid IN FULL AFTER EVERY SESSION. I have every email bill and can provide proof of double payment charges. AFTER I declined their services I got billed for sessions that was ALREADY PAID. If you're charging "weeks after" as stated in your rebuttal, then you NEED A BETTER system. People work hard for their money.. *NICE TRY Brightside with your "rebuttal". You got caught. In my opinion, Brightside is NOT THE MOST PROFESSIONAL. But just don't take my word, and look for yourself at the 33% of ~445 reviews, that state all of the billing issues, among MANY other complaints...

My provider was a poor communicator and made me feel invalid in my needs

Bait and switch by charging you "processing" rates and not what I signed up for. Still chasing payments twice the going rate a year later and they can never explain themselves with a full statement.

Extremely spotty service even when I had excellent internet on my end. The “psychiatrist” repeated the same questions I already filled out and did not attempt to get to know me or personalize her recommendations. I then cancelled their service after 2 visits and received a pretty hefty bill two months later even though they quoted me as having no additional responsibility beyond my co pays due to their “special” relationship with my insurance. Be careful of what seems to be deceptive advertising and catch and bait type of billing. It seems they’ll do anything to get you to sign up only to send you bills later on down the road. Pretty awful company in my opinion.

I had used this service for a total of 5 months to help treat depression and anxiety. I had a long history with having already tried antidepressants and other medications for this. After not having a positive response to several antidepressants (and failing with over 20 meds over a couple decades) I had asked them to consider one medication that had helped me before, which isn't a controlled substance but is an MAOI. My provider said they needed to consult with another psychiatrist at Brightside about this first and that it could take up to a week. Three weeks later the provider said they were still waiting and did not hear back. So my depression continues to get worse and eventually I decided to use Cerebral instead, and after explaining my situation to the provider there, they got me the medication I need on my first appointment. So bottom line, this service seems to have restrictions that aren't disclosed, and if you're dealing with major depression and anxiety, they might just leave you on hold for a few weeks instead of providing the treatment you need. It would've been better if the consult came back immediately and said that they wouldn't do this, instead of just doing nothing for 3 weeks. It was extremely unprofessional and I thought it was important that I share this issue here, so others don't end up in the same situation. It seems the provider is qualified enough to charge insurance $300 for an intake, but not qualified enough to actually make their own decision, and anytime you need to get in touch with support like billing, it also takes over a week. The website also has issues, options that don't work like the cancellation button, and messaging your provider has a glitch where it clears the text box before you press send. Sometimes the video call gets disconnected and then there's no way to reconnect It's overall a very bad experience.

I have an insurance issue and have not been able to speak to a single person about it.

Terrible -- nurse practioner put me on medication with terrible side effects then did not appear to know much about the side effects so I had to call the drug manufacturer in India. I will never seek services again here. She has not reached out to see if I will continue with her.

I felt like I was being rushed the whole time. I expressed my concerns about behaviors and side effects and was told “well I’ll give you what I can but we don’t do controlled substances here” which made me feel like they were treating me as a drug seeker when mostly what I was looking for was more of the listening therapy side. I’ve connected with a new doctor and she’s amazing and had a diagnosis after the initial visit rather than being cutoff and told while I was still talking on the Brightside app “ok that’s all the time for today, see you next time”. So I’m officially done with Brightside.