Brightside HealthReviews of brightside.com

I was wrongly charged. They charged me 6 times in a row when it should be only one time. I requested the refund and only got 2, still waiting for other 3. There's no chat live only email and takes time for them answer

I canceled my plan months ago and just got charged a copay for an appointment I apparently had. I never had this appointment, I hadn’t even logged in for several months because I thought I canceled the plan. So, why am I being charged for appointments I DID NOT EVEN ATTEND!!!

Awful experience. Short term minded quacks

Brent Wilson ended up being a nurse practitioner who by the way was nothing short of being incompetent and asked for me to reach back out to brightside since I could be using the $95 for an entire month and with a different psychiatrist. They not only didn’t render a service but unfairly took my money. This company needs to be shutdown for malpractices and not following through with their promises.

An absolute waste of time and money. They claim to be able to give you a diagnosis and prescribe medication if needed. I paid $95 to get on a call with someone who asked me a few basic questions, listened to one of my answers to tell me that I do not have what I think I have (my symptoms have gotten so bad that I was at a breaking point). And how would she know only listening to one answer? As we proceeded to talk she almost made me cry by pointing out how horrible my routines are even though I was trying to express to her that I have trouble following through on the routines I set. So she told me how horrible it is which I already know, then told me I don't have ADHD and then in the same exact breath told me that she couldn't give a diagnosis because it required numerous tests and she wasn't qualified to give a diagnosis. She then told me to find a place where I can get formal tests done for a diagnosis before promptly ending the call. I wasted my money and 20 minutes of my time for absolutely nothing. Anyways found an ACTUAL company that does what Brightside is claiming they do, and guess what? Turns out I DO have ADHD like I suspected. To top it all off when I asked for a refund, they said no due to their policy, even though I received absolutely nothing. Just horrible all around. They may be good for therapy I don't know, but they absolutely are not able to diagnose you with anything or prescribe certain types of medication(which differs from what they advertise on their site). I could have gotten a better result using BetterHealth since all they can do here is talk to you.

I had an initial intake with this therapist. I completed some assessments for Brighteside. Brightside recommended the suicide prevention program. I was scheduled with a therapist the next day name Rebecca Edwards (same person that the complaint is about). I was scheduled for 6pm today. This was the only time that they offered me. During the appointment Rebecca was very rude to me. I politely told her that my son was sleeping and that he might wake up. She told me that for now on to schedule my appointments at a better time. I told her that this was the only time that I was offered. She told me that was not true and that is my own problem. I told her that I did not like how she was speaking to me and I wouldn't talk to a patient like that. She told me that she does not have time for my shit and hung up on me. I would like to add that was feeling suicidal at the time of the appointment and that was the reason why I was referred to see her by Brighterside. I would like to add that I didn't threaten the therapist or curse at the therapist. She didn't provide me with any warnings. She just hung up on me.

I had a horrible experience with Brightside. My therapist was Diana Lugg Brown. She does not listen she is also very emotional herself. She diagnosed me the first session and when I asked for help at work she told me she “didn’t know me like that” then she hung up in my face. Her demeanor was ugly. She looked angry and as if she didn’t want to speak with me. I’ve since found another therapist and it’s been night and day. I think Diana is an awful person and I want to share my experience so that others know what they are getting themselves into. It seemed like I was just another number while working with her. She would call me while I was at work a lot. Then she had me scheduled to see her every week but wanted me to go to other drs or facilities for testing.

Stop pushing medication’s on people that do not want to take them. I think mental health could be also taken care of just being able to talk to somebody and not having to take medication but you people wanted to push medication down my throat and I didn’t want to take it.