Brightside Health delivers life-changing mental health care to people with mild to severe clinical depression, anxiety, and other mood disorders, including those with elevated suicide risk. Powered by proprietary AI, purpose-built technology, and a world-class clinician network, Brightside Health combines precision psychiatry and leading-edge therapeutic techniques to offer timely care and improve patient outcomes across the entire clinical spectrum, affordably and at scale.
Brightside Health (brightside.com) has 1,577 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
brightside.com
Website
brightside.com
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 18% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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While very friendly the doctor I was with did not review my chart prior to my visit. Thought I was being treated for x when I was treated for y. Did not know what medication I was on, and then did not call in my current prescription. But did call in the other one, that was not needed.
Response from Brightside HealthAug 25, 2025
Thanks for sharing this—I'm really sorry for the confusion around your diagnosis, medications, and the prescription mix-up. That’s not the level of preparation or follow-through want to offer our members. If you'd like, we can reassign you to a clinician who’s a better fit for your needs. For privacy, we can’t discuss details here, but if you email [email protected]
our team will help right away.
SN
Stacey N.
Unreliable
Garbage! My therapist didn't show up for our 2nd appointment. Do I receive the No Show fee that she would? Of course not. I've found another provider and will never use this company again.
Response from Brightside HealthAug 21, 2025
Hi there—I'm truly sorry your clinician missed your second appointment. Emergencies can happen, but it’s our responsibility to communicate quickly and make it right. If you have any concerns we can help address or would like to connect with our quality department on this issue, please feel free to contact us at [email protected].
LA
Lacey
I needed to make my payment on a…
I needed to make my payment on a different card. They refused to refund and recharge a new card
Response from Brightside HealthAug 5, 2025
Thank you for reaching out and sharing your feedback. We understand that managing payment methods can be frustrating, especially when you need flexibility. We're truly sorry for any inconvenience this caused.
While we are required to follow certain policies regarding payment processing, we want to support you as best we can within those guidelines. Our Member Services team is here to explore any available options and ensure your concerns are addressed with care.
Please contact us at [email protected], and we’ll do everything we can to assist you.
NI
Nippysheff
I sent multiple emails
I sent multiple emails. Didn’t receive a response for over a week. Wanted to cancel, but since I already paid, was locked into the month. It’s way too expensive and they didn’t care that I couldn’t afford it. Extremely disappointed. I’m done after August. Good riddance.
Response from Brightside HealthJul 30, 2025
We're sorry to hear about your experience and that you didn't receive the support you expected. That’s not the level of care or responsiveness we aim to provide. If there are any unresolved concerns, our team would still be happy to help. Please reach out to [email protected], and we’ll ensure it’s reviewed. We truly appreciate the time you took to share your feedback and wish you the best in your continued care journey.
EM
Emm M.
NOT FULL SERVICE PSYCHIATRIC CARE
Scam services. They ARE NOT A LEGITIMATE full service psychiatric company. They are very LIMITED in what they are LEGALLY ALLOWED to prescribe, and they aren't forthright about this, because they hope to charge your insurance for two appointments, before you find this out. They are relying on disappointing, ill informed drug addicts that are trying to get high, by scheduling two appointments, under false pretenses. This company can legally bill your insurance for two office visits this way, before the patient finds out that the services offered do not meet their psychiatric needs. They advertise like they can do more than services like HERS\HIMS because they accept insurance. Psychologist for therapy first, and then psychiatrist for meds, which is where they're going to fall short, and be unable to treat you, and tell you you have to go elsewhere. Immediately after I scheduled my appointment, I talked to my sister, who informed me of this. I hung up with her and was talking to somebody at brightside, within 10 minutes of scheduling my appt, in order to verify what medications they were allowed to prescribe, and then cancel my appointment. They are charging me the full amount that they would be paid by insurance, as the cancellation fee. $120 for therapy appt and $160 for medication management appt. I tried to speak to somebody in upper management, and I was refused any help further help. As a medical biller, coder and auditor, I know what they are legally allowed to do and not do as far as billing patients, and this is not legal. Furthermore, in a few weeks, I will be approved for disability, and Medicaid, which will create a whole other slew of violations for them to continue to try to bill me, and still no customer service resolution was found. I asked the customer service rep to please make a note on my account, of these things, but I doubt anything will happen, and I am quite sure they will continue to try to bill me illegally.
Response from Brightside HealthJul 30, 2025
Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must feel.
Brightside Health is committed to transparency and ethical billing practices. We clearly list the medications our psychiatric providers can prescribe on our website here and here, and we offer chat, email, and phone support before intake to answer any questions about treatment or prescribing limitations.
We also follow standard clinical intake procedures—beginning with a therapy or psychiatric evaluation—to determine whether our care model is the right fit. If we're unable to provide appropriate care, our clinicians will refer patients to a provider who can better meet their needs.
We’re sorry to hear there was confusion around cancellation and charges. Our support team is available to review account concerns in more detail. If you haven’t already, please reach out at [email protected], and we’ll make sure your concerns are reviewed by the appropriate team.
Thank you again for taking the time to share your concerns.
EB
Elrico B.
My schedule at work changed
My schedule at work changed, I went on the video call and told the lady I cant do the appointment so she changed it to the next day and I got charged $165 I could not cancel the appointment the day before nor take off from work. Also I'm under insurance. I do not get alot of income already. Very unprofessional company and only care about money ! I would not recommend.
Response from Brightside HealthJul 22, 2025
We appreciate you sharing this feedback and are sorry to hear about your experience. Brightside Health has a cancellation policy in place to help respect providers’ time and ensure availability for others seeking care. This policy is outlined during scheduling and referenced in appointment confirmation emails. We understand that unexpected work conflicts can arise, and we aim to be thoughtful and fair in how we apply this policy. While members are responsible for late cancellations or missed appointments, we encourage anyone with extenuating circumstances to reach out so we can review the situation more closely at [email protected]. We’re committed to supporting access to care and addressing any concerns where possible.
MI
Mike
All about money
Was a few minutes late for my therapy session and was told I was too late and could not do therapy that day. They Charged me $70. So not only did I not recieve help that day but it caused more frustration for me. Company is about money and not helping people.
Response from Brightside HealthJul 22, 2025
We’re sorry to hear about your experience and understand how upsetting this situation must have felt. Brightside Health has a late arrival policy to ensure our clinicians can provide consistent and timely care, but we recognize that missing a session—especially when you're just a few minutes late—can be incredibly frustrating. Our intention is never to add to anyone’s stress. While our policy outlines that a fee may apply for missed or late appointments, we encourage members to reach out to [email protected] if there were extenuating circumstances so we can review the situation further. We truly want to support our members in getting the care they need.
KW
Kevin W.
I was charged for missing an…
I was charged for missing an appointment that I didn’t miss. I was in the video call for myself for 20 minutes. Then I got charged for missing it. Can I give negative stars?
Response from Brightside HealthJul 14, 2025
Thanks for your review. We’re sorry for the confusion around your recent appointment — we know how frustrating that can be. While we can’t share specific details publicly, we’ve looked into this and taken steps to make things right on our end. We appreciate you bringing it to our attention and please reach out to [email protected] if you have any further concerns. We're here to help!
