Brightside HealthReviews of brightside.com

This was the worst mental health provider experience I have ever had. The first provider I requested canceled on me 2 hours before our session. The second provider and I were not a personality match at all, it was the most cold and impersonal medical experience I have ever encountered (and this platform specializes in mental health). I cancelled my service and deleted the app. I will not use them moving forward

I was surprised that my caregiver told me to go to my PCP for medicine. What am I hear for? What did I pay $180 for?

Stop asking for reviews

My psychiatrist gets 5 stars, but the app lost my insurance information twice, and the process to get it fixed was long waiting times for someone to email me with no info or feedback.

I thought the app was easy to use, and the questionnaires were not too extensive. However, although they accepted my insurance, it did not mention that they were out of network, so I was hit with a ton of expenses that I did not expect. I know that was a failure on my part because I did not check before I proceeded, but it was also not mentioned to me by the company about checking for out of pocket expenses with out of network insurance. It was convenient to be able to be seen virtually, but it was not worth the cost at the end of the day. I ultimately it was only able to see the psychiatrist once and my therapist twice before my bills became unmanageable. I did not find the therapy sessions valuable either, as a therapist myself the therapist provided very entry level, and almost scripted conversation.

I really enjoyed my therapist. The last month or so things seemed off, not the scheduled we had for months prior and late a time or two. The last session I had I was blindsided with them wanting to discharge me due to the fact that I was and I am unable to do IOP or PHP, due to family situation. I understand the suggestion of them but I felt I was/am being forced to do these or I lose care, which I needed. It really broke my heart because I thought I would have a little more empathy for my situation but instead I was forced out. I was told I could return after completion but I am unable to go do IOP or PHP. So i sadly have had to lool for someone else. I am thankful I have a PCP who referred me. Brightside gave resources but as stated I am unable to do them. My biggest thing is that a suggestion was made, I explained my situation and still felt forced out and it sucks because the progress I did make, feels like I have to completely start from ground zero. What they did and how they went about it in my opinion was not fair and unprofessional, by not talking to me prior to making the decision. My therapist was a rating of 4, but all together the company a 2 if not a 1 because of how this was handled.

I was directed here by my insurer. The website seemed simple enough. Before completing my profile, I called to ask if providers are able to complete work-related documents. The rep was helpful and told me this was permitted at provider discretion. I went forward and booked psych and therapy appts for the next day. 7 am comes and i meet why the psych who was essentially a pill-pusher. He wanted to get quickly to what medicine he can give me and send me on my way. There was no real eval or discussion of my history. I told him getting a prescription wasn’t really my top priority and the provider said there’s nothing he can do if i don’t want meds. I restated that i am not against meds if thats what is necessary, but it wasn’t my main focus or the reason i scheduled the appt. I asked him what the process looked like for medical paperwork and he stated he’s not allowed to do that. I told him that customer service gave me different info and he stated they must be misinformed because it’s not something we can do. He agrees to cancel the appt so i can get a refund and recommends I find a local provider. I call 988 because I'm beyond overwhelmed and struggling to continue bouncing through providers. I get on the platform and attempt to cancel the therapy i had scheduled since this won’t work for me. I was told i must pay a $120 fee to cancel or if i didn’t show. I call customer service again because the crisis response team is on the way and i won’t be available for the appt but also shouldn’t have to pay $120 for a cancellation when services were not properly represented to me. The rep who answered was rude, kept reading me the policy, and told me that i need to have the provider call them to learn the policy. She told me i must cancel it myself and be charged, but she would ask her manager to consider a refund. She continued to state policy despite me pointing out that I’d scheduled the appointment only 16 hours before so it’s impossible to give 24 hours notice. I also informed her that the crisis response team was on the way and i can’t make the appointment. She didn’t care about any of this so i locked my card, cancelled the appointment, and went to a facility that could help me. Upon returning home Matthew was very understanding and helpful. He removed the fee and closed my account.

The site is very hard to navigate. I've had so many issues just meeting with my psychiatrist. Technically the site is very weak.