Brightside HealthReviews of brightside.com

Customer support does not get back to you within the 72 hour time period. I have now waited almost 3 weeks to hear back from them. My intake with the PMHNP was 20 minutes and she seemed very dismissive in our last session and was suggesting a medication to me that she told me would not be a good option. I chose Brightside because finding in person help that doesn't take 6+ months in my area is difficult. My PCP said she will refill my prescriptions until I can see an in person provider in October My provider also wrote a very inappropriate work note that listed diagnoses and more information than any workplace needs to know.

This Company supports racist, homophobic and transphobic practices. Not supportive of marginalized staff or clients.

I just recently stopped going to brightside and just learned how mixed up they are. I can't honestly give a 5 star review because the company itself is a scam and the way the run the business. I saw several ridiculous 5 star reviews and I know in My heart that company paid for those. Others like myself say I love my therapist and psychiatrist and then rates the company 5 stars!!!! We're NOT actually rating the therapist and psychiatrist. If that's the case then how many of us like myself got mad at the company for over billing, lying to My insurance company and not allowing me to cancel sessions without a ridiculous fee BUT we complained on the therapist and psychiatrist??!! So we as the patient need to be careful to falsely blame the therapist and psychiatrist for the crappy administration and running of the company. I was in the crisis program and got a phone call from a manager or someone trying to get me to speak badly or was using words to convince me that My therapist was the problem. Why would a company trying to build a case against its own therapist? To try and have a reason to fire them or blame them. My therapist was a good person and I liked her very much and they sent me an email saying she was fired!!! I know they had to put something foul on her name. I know it for a fact because I gave her all 5 star remarks all the time. Evil management for setting me the patient up to turn against my therapist so you can have a reason to fire people.

I was charged a no show fee for an initial consultation, which I booked and cancelled via Zocdoc and met the cancellation policy. Brightside refused to refund no show fee claiming I should've used their proprietary scheduling system instead of Zocdoc, even though I booked my appointment through Zocdoc.

I've tried to not write this review but I'm just depressed and devistated. I had the best therapist ever. I've been in and out of therapy for years. I found my therapist Mrs. H. She made therapy fun, she was easy to talk to and I committed to the time. I woke up to this sorry company sending me a email that she was no longer at the company. Why? For what reason I know she was a good person!!!! I'll never come back to this company for what they did to my therapist and me. I'm also telling my friend who signed up to leave. As a matters of fact we both left I know this company did something wrong I just know it!!! What did you do to my therapist? Why? Did you mess up what I had going for me finally. This company is awful just awful and you all will get your karma so look at all the negative reviews. It's y'all that is the problem stop making patients and others the scapegoats!!!!! By the way it's not my therapist fault that the company over charged me and billed the insurance company the same amount you were asking me to pay in cash!!!!! Scam scam scam scam!!!!!!!!

This company is trifling and ostracizing. I worked with the company for many years and noticed a lot of foul things like me not getting all of my money. Noticed that I had no support with clients who stalked me, verbally abused me and took out anger on me because I'm the only consistent but they're angry at the company. I would get tons of emails about why they're being billed, why they're medications are this and just being cursed out. The company allows therapists to be blamed and offers no support. I tried to explain that this is not my fault it's the company. 3 days later Alexandra from HR sends me a email that they're terminated my contract. They put in the email subliminal reasons and didn't really specify why I'm being fired. I've never had any issues because each month therapist received analytics and I always scored 5 and gotten great patient reviews. What I was being accused of didn't match and now I'm sabatoged and can't get a job because they must have smudged my name being trifling and crappy to good therapists A disgusting way to treat people and a disgusting way to treat patients. Your firing therapist because your company is having horrible financial problems and it should. Hopefully more and more people will stand up for themselves and expose what you are doing and how badly badly badly badly you treated me and other people.

They send you notifications of appointments just to all of a sudden stop and charge you no show fees. How are you going to make that a convenience of service, have your clients rely on that notification and then charge a no show fee when the app stops doing what you came to know it to. If I could rate zero stars I would

Doctor refuses to give me a note.