Emily
CHOOSE A DIFFERENT TELEHEALTH PROVIDER
I bypassed cheaper telehealth options and chose this service because it specifically said it accepted my insurance. It’s not Brightside’s fault my insurance is awful, but communication was poor and I did not know I was not covered at ALL for office visits until I received one bill for BOTH of my visits that amounted to almost $300 entirely out of pocket. No one from the team communicated with me after putting it through my insurance or offered to speak with me about cash pay options or anything. Furthermore my provider was late for our first appointment and when I tried to schedule a follow up her communication was curt and not helpful, and then when I was due for a refill she sent the wrong prescription and tried to make me schedule a third visit even though we had discussed giving my new dose a couple months to see how I did. There are way too many options out there for my experience to be this poor. Choose a different provider - Brightside is not it.
Response from Brightside HealthOct 24, 2025
We’re sorry to hear about your experience and the frustration this caused. We understand how confusing insurance coverage can be, and we aim to make our process as clear as possible. We also regret that your communication with your provider and care team didn’t meet expectations. We’d like to review what happened and help address your concerns directly—please reach out to us at [email protected] so our team can assist further.