Brightside HealthReviews of brightside.com

If I could give them zero stars I would. At my last appointment I waited 10 minutes for my provider to sign in. At that point I signed off because I had other pressing matters that I needed to attend to. Even though I signed in and reached out to them about the situation they still charged me the $95 missed appointment fee that I didn't miss. I have reached out several times regarding the matter and have not heard anything from anyone. Even now I have been waiting over 20 minutes for someone on the phone. Absolutely terrible customer service.

This is the worst platform I have ever used. Its actually sick that they are going after people with anxiety and depression to steal their money and make their anxiety even worse than when they called. They are frauds. They charged me 700 dollars after the told me they couldnt help me because they dont prescribe the medication I am currently on and was hoping ot transfer to a new dr. I have been emailing them for 3 weeks, totally five emails and received one canned response stating they were escalaiting, then crickets. WHAT A SCAM! SHAME ON YOU Brightside!

Company keeps repeatedly (over 15 times) trying to charge my card for $95.00, for a " missed visit" . The Doctor even said it was him who put the information in wrong to Brightside. This company's customer service is a HUGE joke.

The most expensive and unprofessional therapist

Scheduled initial appointments just to be told at the first that they can’t offer medicinal help outside of (basically) holistic remedies. When asked if that was a problem I said, yes, bc I don’t want start treatment knowing all treatments aren’t available. Doctor said she’d cancel my treatment. Few hours later I’m charged for a missed appointment and Brightside basically said doctor doesn’t have ability to cancel treatment and I just have to eat the charge. Jovan is the worst customer service rep I’ve dealt with in years. I’m not sure how some have had a good experience, bc it seems like a scam to me. I’ll just use in-person treatment going forward.

I have not heard back from you guys after sending two complaints about my therapist not showing up to our appointment (which happened twice) and being charged for the appointment and a late fee

I signed up for this after my daughter's accident. we had ONE appointment and the psychiatrist agreed it was too soon. I paid $299 and only got one session. I have been trying to cancel ever since with no luck by email, phone.

We are unable to talk to anyone in billing. We have sent several messages about billing errors and they only say they are investigating without resolving anything. After our insurance has already paid all agreed charges, weeks or months later they are charging my credit card for the same amount they've already received from the insurance. My therapist is fantastic and I'm going to miss him. I'm sorry I have to leave due to their fraudulent billing practices. After posting the above review, the company has refunded all over charges. UPDATE It is now April 2026. I quit my therapy in October because of all the billing issues. Today I received billing invoices for two therapy sessions I had in October. These sessions were paid for in full by Medicare and my Medigap Insurance. My Medigap Insurance shows the payments were made in November for the same amount they are now invoicing me. Five months after Brightside Health was paid, they are again sending me bills to get paid again. These folks have the WORST billing system I have ever encountered and even after all my complaints last summer and fall, they still haven't fixed the issues. Stay away from them or keep every invoice and receipt so you can prove the bills they are sending were already paid!!!