Brightside HealthReviews of brightside.com

Very disappointed in this company, the psychiatrist that prescribe my medication the customer service the follow-through is horrible. I’m ready to jump ship and find another company. I received a prescription six weeks ago and because of the doctors inability to follow through with calls and messages and the companies lack of office support. I would not recommend this company.

Do not use this service, they use fraudulent billing approaches and will charge you during disputes when they ignore insurance.

They advertise that they treat PMDD yet they cannot provide me with a single provider who even knows what these letters stand for. They let me know someone would be in touch shortly, that was over a week ago. I’ve reached out to them numerous times since then and my messages are ignored. They don’t want you to get better, you stay sick and they make a profit off you.

I did not receive adequate help from brightside. I would not recommend them. On top of that, I also received a bill a year later for services I never received or even knew my account was still active. I am not fighting with them over this hefty charge for nothing. They give off scammy vibes and I would look elsewhere for mental health.

Brightside Medical’s scheduling and billing system is an absolute nightmare. They booked me for two appointments on the same day, 30 minutes apart. When I called the day before to reschedule, I was told the system “wouldn’t allow it” and was pushed back to their online portal—where no one ever responds. I called at least six times and never reached a real person. The next day, they charged me two cancellation fees for appointments I tried repeatedly to fix. Every response I’ve gotten has been a generic, automated email quoting policy, with zero accountability or support. I’m still disputing the charges and still have not spoken to a single human. Terrible customer service and an awful, unresponsive system. Avoid them at all costs.

3 minute call with psychiatrist who stated they do not prescribe stimulants for ADHD, but yet their site says they do treat ADHD patients. It was a total waste of time and money.

I used the app to reschedule an appt and it never canceled the original so I was charged. I reached out about the frivolous no show fee with the promise of being reached out to within 72 hours and I haven't gotten a reply in a week. beyond that, every time I looked at how much a visit cost I was told it was $0 - assuming my insurance covered all of it I went about my time until I woke up to another $100 charge today with no communication about pricing. I will be finding a new provider.

when I did have to use their services the doctor they assigned me was fine. I had no issues. My problem is, I canceled their services back in August 21, 2025, well they sent me to a bill collector, a couple of months later, and I was already all paid up with them and had proof of that, and they’ve now charged my credit card for September and October, and they just charged me today again!! I’ve already filed a complaint with the Better Business Bureau and with the credit company and now with my bank. I’d say maybe choose a different service. There’s a lot out there and the service keeps trying to get money fraudulently.