Brightside HealthReviews of brightside.com

They made me waste my money and my time, they couldn't even prescribe my medicine.

The billing system is a total scam. I have emailed my conversations showing i canceled 24 hours before and they said thats fine and I wouldn't get charged. They waited til the 1st of the year to charge my flex spending weeks after the appointment and after showing them all the emails about canceling. Terrible and unprofessional company. STAY AWAY

When I booked the initial appointment, it appeared that my insurance was accepted. Minutes after booking, my primary care provider confirmed they would be prescribing my medication, so I attempted to cancel the Brightside appointment immediately. However, the system would not allow cancellation due to the 24-hour policy, even though the appointment had just been scheduled. After the visit, I received an Explanation of Benefits showing I would be responsible for $388 because the provider was out of network. Once I learned this, I canceled the follow-up appointment approximately 23.5 hours in advance, yet was still charged a cancellation fee. I contacted support, submitted documentation, and requested review, but more than a week later the billing issue remains unresolved.

0 STARS...been to many psychiatrists in my life and this is just a complete joke. Having such a hard time just canceling my account. I cant get into my portal and ,of course, cant speak to an actual human. Didn't feel ANY bedside manner whatsoever. I never leave bad reviews but I had to this time. Mental health is NO JOKE!!!

I recently moved to TX and needed to find a psychiatrist to prescribe medications I am currently on and need to continue. My NY doctor couldn't continue prescribing across state lines now that I've officially moved out of state. I found Brightside online, so I looked for a phone number to set up an appointment, but I couldn't find one. Everything needed to be filled out online. So, I filled out a detailed profile, stating my need for a psychiatrist that can prescribe certain medications. They immediately "matched" me with someone and I set up an appointment. I hadn't realized they matched me with a psychologist at the time. I assumed they knew what I needed and matched me accordingly. MISTAKE. But I quickly realized the mistake and tried to cancel it. I tried numerous ways to contact them within the permissible time frame but was unable to get anyone on the phone and never got a response to the messages I sent. Therefore, out of courtesy to the therapist, I showed up to the online appointment only to let the provider know that I had tried to cancel. He told me he had already been contacted and wasn't expecting me but had left his computer on just in case. I, on the other hand, was never notified that my messages had been received and therefore showed up. He began asking me questions and talking about my needs for a good half hour (much more than I planned on staying on the phone), but said since he can't prescribe medication, he was unable to help me (which I knew from the start). He even acknowledged that the "match" was a mistake. I received a bill for the visit and ended up paying $25. I later found out that the medicine I need and put in my profile could not be provided by ANYONE in their group. At that point I felt deceived and that I deserved a refund. I tried calling the number on my bill, but I was put on an interminable hold, so I finally gave up. Eventually I found an email and wrote to billing explaining my situation and they said they would not give me a refund since I had a session and that the therapist needed to get paid. I agree, but it shouldn't be me paying the bill. It should be Brightside. Moral of the story: STAY AWAY FROM THIS BUSINESS!

Really poor response time to inquiries about billing issues. I messaged 2 weeks ago and it still isn’t resolved. There should be a non-AI option for billing issues.

The therapists are fine but the cancellation policy is too stringent compared to other Plans and the app completely stinks. The website never worked either and no matter what I was trying to do, it kept me in a signup loop. You can’t get help quickly as therapists are not required to answer for 3 days.

Spent $95 to have the doctor tell me they don't prescribe medication. I've recently moved to Arizona and need to find a doctor to refill the prescriptions I've been on for 15 years. They should clearly state they don't prescribe meds so people don't waste their time and money!