Brightside HealthReviews of brightside.com

DO NOT USE THIS COMPANY - SCAM. I had scheduled an appointment with Brightside and changed my mind well prior to the cancellation window. I then noticed that they had made an unauthorized charge for $350 over a week before the appointment was to take place. I contacted them to receive a refund, to which they agreed I would be getting back. After that, I never heard back, never received a refund, and only after going through the process of reporting it to my bank as fraud did they finally respond saying they would refund me. Save yourself the time and go elsewhere. To do this to individuals already clearly struggling with their mental health is beyond me. Shame on them.

Very disappointed in the therapist I hsd. First 30 -40 min call was just going over brighthside.nstructions and not asking anythkng about my siutstion which i understand. 2nd cal she was late and did not listen to one word I said during the 40 min call...apparently she was distracted with something else. Told her about my live in bf numerous times. At the end of the call she asked me if.my ex knows where I live.

Brightside got rid of my therapist and didn’t bother to notify me. They just cancelled my appointments and added a new therapist to my portal with no explanation. Then they sent out a very generic email saying she would no longer be working for them. I called Brightside to find out what was going on and had yet to receive a phone call back even though I was promised one.

Predatory billing

First appointment the provider never showed so I was rescheduled. That appointment went fine. Then I was double charged for one appointment and their service center told me multiple times I would be contacted. I was never contacted and was given the run around after multiple follow ups. I feel I left in worse shape than when I started.

I was over charged 97 dollars

Saw two different therapists on this app and neither were good experiences! The first one only wanted to schedule 1 time a month which is okay but I was wanting weekly- biweekly check ins but she said no and I was fine with a visit in 3 weeks. I rescheduled with another provider who could meet earlier just to try to see if someone else was a better fit but this one was a lot worse. The consultation was 30 minutes and went okay. We scheduled for the next week and she said she needed to leave the session after ten minutes to not feeling great which I of course said was okay and we could just try again next week. She scheduled me for 9pm at night which I thought was interesting but just said okay and prepared to stay up a little later to have the appointment. That night 2 hours before the appointment time I get a notification that my appointment had been canceled with no message from my therapist or any communication as to reschedule or clarify the cancellation. The next night I get an email saying my therapist was out of office on her scheduled holiday break from that previous day (the day the appointment was scheduled until January 5th) This was a 3 weeks vacation which is also fine but I just don’t understand why she would schedule me if she had prior knowledge she couldn’t make it to this appointment and on top of that, not communicate with me about cancelling it or trying to reschedule if she realised it later on. The following day I receive an unprompted message from her saying that she’s on break and if I need to talk to someone before she gets back to find another therapist. Overall, communication was horrible with no accountability or commitment to their scheduled times.

Terrible experience. I signed up for an appointment and a therapy session. Im already depressed and anxious and thought I would give it a try. They will not tell you how much your appointment will be ahead of time and I signed up thinking I would find out when I finished signing up. No, they said they couldn't tell me ahead of time. I did not know if I had the money for either appointment which is part of my anxiety at this time and when I canceled they attempted to charge me 120 for one appointment and 165 for another. No services were provided and the appointments were the same day that I even looked into it so there was no way to give the "24 hour" cancelation. They keep trying to draw money out of my account for services that were not provided because they would not tell me how much my appointment would be. This is just awful business practices. Awful. To try to take money from a person who already works herself to death and is stressed out about money anyway and canceled the appointments because she wasn't told how much the appointment would be ahead of time and didnt know if she would have the funds for it. This practice should be illegal.