Brightside HealthReviews of brightside.com

Here is my complete review for Brightside. The therapist I got was okay to talk to, the lady prescribing the medication couldn’t care less, The company itself has a policy where they will charge you 165.00 for a cancelled appointment even though you cancel within the same hour of scheduling the appointment. They have no regard or understanding for people that have Medicaid and cannot afford to pay 165.00. The customer support is worthless, regardless of our situation. don’t even know why they exist. I will be going elsewhere, there are several other companies that accept medicaid.

I was looking for a therapist and decided to try Brightside after seeing them pop up online and seeming like a good option for remote therapy. Boy was I WRONG. This company is so disorganized and anytime I had to contact them, it was a slow and painful process to get a response. Once I finally scheduled an intake session with a therapist, I had my session. The therapist seemed a little rushed, and then at the end when I spoke about scheduling my first full session, he brought up to me that the sessions could be less time too, that I didn't need to feel compelled to fill the sessions. That comment and suggestion was very off-putting to me to have a therapist encouraging me to speak less. Then came our first appointment and he cancelled minutes before our session because of an emergency. I'm reasonable and understood and rescheduled. But to add insult to it, Brightside then charged me a $90 no show fee for the session the therapist couldn't make. Then I was on hold for nearly an hour to get it reversed. Then when the reschedule date came, the therapist cancelled again last minute. Having been fooled twice by this therapist, I decided Brightside was not the answer and found a local therapist instead. Then, 2 months after the intake visit, they sent me a bill for $131. I called and asked about it since it was months later, especially after the bad service, and they said that it took them that long to bill. Horrible company to avoid unless you want them to charge you for services they don't provide.

Watch your bank account like a hawk with this company they charge you randomly

This review is about the psychiatric part of their business. They aren't respectful of their patients time and they don't screen the patient's answers to their questions. I was looking for a psychiatrist for help in treating my adhd which includes medication. Brightside came up on a google search. On their main webpage, it talks about their psychiatry/therapy model and I elected that. It never said on this page that they don't prescribe controlled substances. As i was booking an appointment, they asked me to fill out a questionaire. My first answer is I need help with medication, and i gave the specific name of the drug. This is a drug they won't prescribe, because they use Nurse Practioners generally in their psychiatry practice. But their site asked me many questions - approximately 30 minutes of questions. I kept thinking is this ever going to end. Then I got to the appointment, and the rude nurse practioner said we can't help you. She said she tried to contact me through their website by email. I tried to get into their email 3 separate times, and it wasn't working right. My therapist, who I like said "It has glitches all the time." Why they couldn't call me, I don't know. They don't respect their patients time. And the Nurse Practioner just shrugged. Also, they cherry pick the reviews the post on their website. They use AI to do a lot of things, some well, but not in a good way.

WORST EXPERIENCE EVER!!!! STAY AWAY FROM THIS PLACE IF YOU VALUE YOUR MENTAL HEALTH! Front office is completely unorganized and plain stupid. They play musical therapists with you. If the therapist quits, they don’t even tell you; they just put you with a new one! Poof, there goes the relationship with your therapist! Seriously, there are so many therapy clinic out there. These people are a joke!

A scam. $352 for a 15 minute Psych session where I was prescribed medicine within the first 5 minutes. I am guessing the doc gets a kick back from the drug companies. Why else would you ignore my needs and go right to drugs. I then cancelled appointment my other appointment to the tune of $175. Another example of terrible medical services in our country.

The mobile app would not let me update my insurance! Contacted IT several times and their customer service to continue receiving care but never followed up, this went on for 3 weeks unresolved I had to seek care from another source

You guys give a quote of $0 payment and $0 copay than hit me with a $370 bill and tell me to ask my insurance, insurance says they can’t tell me till you bill them. If I had more time, energy, and money I’d contact a lawyer because how this isn’t a false advertisement scam is beyond me. I’d rather just be depressed than depressed and broke. The therapist was great but your monthly subscription scam and lies on what it would cost monthly to get people to sign up is pretty pathetic.