BreezelineReviews of breezeline.com

On time and very knolegable!

Great technician knew how to do the job right.

I had multiple problems with my service cutting out a minimum of 15 times a day. I replaced my old laptop and tv, thinking they were the problem. I called, ready to change providers, these replacements (and help with phone techs) did not help. I still have a home phone, and it was completely lost. I called again(using my cell) and was set up with a home tech appointment. Joseph showed up a few minutes early, with a smile and explained what he was going to do and went to work immediately. He replaced a cable, and checked the equipment inside. He was friendly and confident. Since he finished, I haven't experienced an outage at all. Thanks to Joseph, I will remain a Breezeline customer.

At least it's fast. The customer service wait times are insane. All I needed to do was change service in order to move and have been on hold for over 5 hours today. Several of those hours, I was on hold for an hour only to get a notification that they are having technical issues and the call just drops. No better way to frustrate a customer that is just trying to stay with the company.

I had been with Breezeline for a couple of years, but the last several months were the worst experiences I had with an ISP. To begin with, when I reached out to have a lower rate, they indicated I was getting the best rate. What they meant was, I was getting their best rate as an existing customer. At the time I was supposed to be getting 500MBPS, but the signal was flaky and rarely got above 400MBPS, then when I found a reliable ISP at 4 times the rate and half the cost, they let me know they no longer prorated the monthly fee, so even though I canceled the service 1 day into the next billing cycle, they charged me for the whole month. Customer Service is horrible, if you can reach a human, there really isn't much they can do. Their website is straight out of the early nineties, and the AI Chatbots are completely useless.

Breezeline sent someone right away to try and find my problem, they did and fixed it, they called ahead to say they were on their way .. friendly and very courteous while in my home Elijah was beyond helpful and explained everything he was doing.. also I like the way Breezeline works with me to keep my cost affordable for me.. thank you ..

Great experience with the Technician.

Not bad service & price