BrandsMart USAReviews of brandsmartusa.com

I went to the commercial Bvld store looking for a Refrigerator, when Kumar (employee) showed up to help me. I can tell that after I looked a few of them, he got me a great explanation but it, and found the best affordable with a good price. He was very friendly and patient, which I really appreciated. definitely I recommend him to anyone, as well as Ir Iadienne. I just want to say thanks so much for your gentle care. This was a unforgettable experience.

When I say BrandsMart customer service is despicable. BrandsMart has to do better. I’ll do without before I buy anything from them ever again. On line ordering and delivery, is even worse..

The absolute worst, most rude customer service I have ever received. I have purchased my first and last item from this disaster of a retail store. I will gladly spend more money somewhere else than give BrandsMart another dime.

Excellent service from the representative Naushad Harunani. Got the best fridge I was looking for for the lowest price I could get.

I have been shopping at this store (BrandsMart in Dania Pointe) for quite some time, and I am sad to say that I'll be switching to a different location very soon. When I asked the salespeople for help and advice about the sort of fridge that would not clash with the historically problematic electrical system I have to deal with, I was sarcastically ridiculed and mocked for not being well-versed in electrical systems. After they eventually directed me to a fridge I was assured would be perfectly suited to my needs, I bought it and called someone in to help set things up. Not one, not two, but three separate experts (and my son, who is quite good with electronics) all told me that it was not possible to connect such-and-such a cable to such-and-such a port and that unless I wanted to have a (very expensive) process done, it was in my best interest to have the fridge returned. Customer service here was absolutely abysmal, and I will never shop here again.

I order online a JVC TVClass LED HD 4K Roku Smart TV, UPS delivered a JVC TV LT-32mar205 DD 32 LED ROku, one tv has nothing to do we the other; i had a hard time explain to the people in the store that both tv are very different, the tv dept manager was called and told me that was a misspelling on the tv models. No apology or anything, i wasted over 1 hour, i was like running obstacle race course, Very unpleasant experience. The lady at the return dept. (assuming she is the manager) was the only helpful person. In top of that the computers were down they were unable to get my money back or credited to PayPal (I paid we PayPal) and end the a gift card.

The company falsified rebate promo. I am getting the runaround trying to cancel merchandise that I don’t want that’s been on back order over a month. Customer Service is none existent. I will never buy anything else from this company.

Not even entitled a star. Think twice before buying from BrandsMart. They are a win win store. They sold useless items that will be a junk just right after 30 days period of purchased for No Return policy. And they have this looked down on ppl staff that hesitate to sell their products to you. Will never buy anything from them again.