BrandsMart USAReviews of brandsmartusa.com

The salesperson was great. The delivery timing is horrible! We were advised the day before saying delivery was between 3 and 6pm. Well, then in the tracking info they say 1 to 1½ hrs later than that. So the person I had waiting left for a while. Guess what. Once he left I receive a phone call with a machine saying they were specifically 19 mins away. So my helper turned back. It's been 45 mins and they haven't arrive! They make you waste SO much time waiting. Then if you're not there when they arrive who knows what they'd do! HORRIBLE time management with delivery.

I spoke with Neisha over the phone she was very helpful and kinda with my concern about my order I will bring my business back thank you

Representative was very helpful with a quick response about my cocerns.

I called to get a receipt from a previous charged and was emailed the wrong information. I called back and your rep' Lisa Horowitz was so pleasantly nice and patient. She could not provide me with what at needed at that specific time and said she would call me back. Lisa called me back to tell me that she was working on a solution and would make sure I had what i needed as she was not working the following day! I received exactly what i need later that evening thanks to Lisa Horowitz !!!

How this store is in business. I’ll never know. My “ salesman “ so called … had no clue what he was talking about. Did not follow and meet my demands. Then they couldn’t find the television remote for the one I was interested in salesman says. You have 15 days if you don’t like. I can bring it back. Seriously ? I want to see what I’m buying. Adding wood to the fire. The manager was getting in front of the customers about the remotes. Soooo unprofessional. I left. What a waste of time. Never again.

Raul Galis was extremely helpful and promptly handled my request

I purchased a sofa online from BrandsMart that was listed as available. After completing the purchase, I was later informed that one of the pieces had already been discontinued. Now, two months later, they canceled part of my order. The worst part is that I had already gotten rid of my old sofa based on this purchase. Now I’m left with neither the old sofa nor the new one. This situation could have been avoided with accurate inventory information and better communication. Very disappointing experience.

Ordering was easy. Pedro helped me resolve an issue and he really listened to my needs!