BrandsMart USAReviews of brandsmartusa.com

Getting appliances from Brandsmart is fine, but furniture has been a living nightmare. I ordered appliances and furniture in store on July 31st. I received the appliances before the estimated ready date, which was about two weeks later. The furniture (queen bedroom set) has yet to be successfully delivered. I had to call countless times. The corporate office gave me the runaround and was completely disjointed from the store level. I ended up speaking to someone on the store level over the phone, which did not add much help. I eventually went back to the store in person, and that is when the ball began to roll. The set was supposed to be delivered the Thursday before Christmas, but when I called the on day that it was supposed delivered to find out why I had not received notification, I was told that it appeared that my order had been canceled as if it was already completed. Needless to say that was untrue. So I ended up getting it rescheduled for delivery again for the day after Christmas. I received a call on the day it was supposed to be delivered informing me that now it has been pushed back to the next day. The day next arrived, then I received a call informing me that the mirror was missing, which was the initial problem. I agreed to have everything they had on hand delivered. I was so frustrated that I did not think to ask if they could pick up the mirror from the location it was at before heading to my home, so I ended up calling back immediately to ask just that. I was waiting on the line for over 15 minutes and asked my mother to call from her number because perhaps they recognized my number and was avoiding answering, but she also waited on the phone for almost 30 minutes before the call disconnected. The delivery and installation personnel arrived, but soon discovered that the footboard was damaged and a foot on the dresser was missing. I asked for compensation for this disastrous experience from two furniture managers and never received a callback. NIGHTMARE!!!

Me entregaron solo la mitad del sofá. Por supuesto me cobraron el sofá entero h el delivery e instalación y solo llevaron una parte del Sofá. Ahora tengo que esperar a que me lleven lo demás. Definitivamente no le recomiendo esta tienda a nadie.

I ordered three laptops online for my business, but the order was canceled without explanation. When I called customer service, they said my phone number and card had to go through a verification system, and then told me I would need to visit a store to complete the purchase. I mentioned that Walmart doesn't have these issues, but the representative made no effort to resolve the situation or save the sale. I won't be doing business with them again.

Solo 1 estrella porque sino ni escribir la reseña puedo Terrible su Costumer Service Odioso todo la verdad que un dolor de cabeza Ojalá y hubiese revisado antes las opiniones

Purchased a refrigerator on June 23, 2024. It is now July 15, 2024 and still I have not received the product. My salesperson Gwen has been helpful contacting the vendor but they just keep giving bogus dates of arrival to the distribution center. I am aware that BrandsMart has been acquired by another company which leads me to believe that if things like this is going on, their doors won’t be open much longer. How can they be allowed to sale items that they don’t have? Also, their systems look like something out of the 1990’s. I would like to know what their rating is with the BBB.

Awful! Beware! On 6/30/24 I stopped into Brandsmart-Kennesaw GA for washer & dryers. Appliance rep. (A) was helpful, & friendly. I found a set $1900. & purchased them that evening with the understanding that the set would be delivered 7/10/24. On 7/9/24 at 9:25pm/5 min. before closing of the store the evening prior to my delivery date I get a call from 'Terry',/store manager-(what a joke), whom states that they only have a washer for me & the dryer on back order. I first asked Mr. Terry why would I be called 5 minutes before the store to be closed the day before delivery. Mr. Terry was very aloof & dismissive & came across as I just need to know type of attitude. I told him that I needed more time to decide. Next morning a female called asking if I wanted the washer to be on the truck for days delivery. I replied no, I later called the store at 10am upon them opening to speak with the salesperson Mr. (A) to refund my Amex card. I called but Mr. (A) was not there, I called a second time & had to ask the rep. whom answered if he could help me with refunding my card. He began to speak with someone in the background & gave me the name Terry. The person in the background said "don't give my name out". He transferred me to customer service where I spoke with a female rep. who was helpful, however, after a few minutes Mr. Terry barged back on the call & informed me that he could not refund my amex card until making sure that the washer that was on the truck is returned & that would not happen until after 7pm. I called back at 7:30pm & unfortunately got ahold of another not so helpful rep. and was told that Mr. Terry was not currently at the store. After hanging up I called back to see if I could get someone else in customer service, which I did, she listened to me, called the warehouse to check to see if the washer was returned & got a hold of Kesha/manager currently at the store who was able to refund my card while providing a gracious apology on behalf of the store. My suggestion would be to NOT hire individuals that have no sense of professionalism or respect for their behavior when they are supposed to be representing the store. Also, improve on communication to your customers. No customers=no store!

Customer service is horrible , call corporate offices they are worse . Micheal Pearlmen seems to have left as CEO , ask who has replaced him and they have. now answer or won't tell you who is in charge now . Order a product. online they give you a ship date then you don't receive the. product , call them and they tell you product is on back order , call a store and ask if they have it. in stock and. told yes we have 2 in stock !!! , Sure they'll give you a UPS tracking # for your order , but all UPS will state is Label created . Total B.S. on the Part of BrandsMart , Seems like a scam just to tie up your funds !!!!

I would give them a zero rating if I could. I ordered a Samsung Galaxy S24 from their website and paid expedited shipping. A week later, I still had not received a call for my delivery. When I called in, the phone was out of stock, and on backorder. This was my third call to them. I had called in twice before and also spoke with someone via chat, and was never told that the phone was out of stock until the day it was supposed to be delivered. This company sucks!