BrandsMart USAReviews of brandsmartusa.com

I just moved to FL and needed new appliances, decided to try this store, after making purchase on Sunday I was told that they will deliver on Monday, on Monday I was waiting for the delivery all day and around 2 pm no one called or txted me, so I decided to call the store,to only find out that my order was never put in the system to be delivered on Monday, and next available delivery is not available till next Friday, so of course I decided to cancel my order and go with a different store, after 1 week not receiving my money, I went to the store to get MY MONEY back, and non of the 6-7 employees didn’t know how to return money to my card, only manager knew, so when I asked to speak to the manager, no one could find him/her for 2 hrs, and her/his phone was off, while in the store I called customer service to their main office to ask them to do something, they insure me that it’s impossible that Manager is not in the store, so I offer her to call this store and confirm while I was literally standing in from of customer service, so the lady put me on Hold and called the store, then the girl confirms that they can’t find a manager for 2 hrs, and the lady from customer service just hangs up on me, after 2 hrs of no answer I left the store, so the next day I called their corp office and the lady confirm that still no one refunded money, and she will do it today, well it’s been a week after that and still no money so I called today again to corp office, and the lady said she cant see what is going on because their system is not working, so at this point I gave up with this store and I’m just going to call my bank and report FRaud.

SELLING DISCONTINUED MODELS. BrandsMart USA has faced numerous complaints regarding its extended warranty services, with customers reporting issues such as delayed repairs, unresponsive customer service, and difficulties in obtaining promised services. Common Complaints About BrandsMart’s Extended Warranty Practices Delayed or Missed Repairs: Customers have reported scheduling repair appointments under their extended warranties, only for technicians to miss appointments or fail to return to complete repairs. For instance, one customer noted that after a technician diagnosed a problem, they never returned to fix it, despite multiple follow-ups. Unresponsive Customer Service: Many consumers have expressed frustration with BrandsMart’s customer service, citing difficulties in reaching representatives and receiving timely responses. Warranty Coverage Issues: There are instances where customers felt misled about the coverage of their extended warranties. Some reported being sold warranties that did not cover the issues they later faced, leading to out-of-pocket expenses. Pressure to Purchase Warranties: Some customers felt pressured into buying extended warranties, with sales representatives emphasizing their necessity, especially for floor models or high-end items. Steps to Address Warranty Issues If you’re experiencing problems with a BrandsMart extended warranty: Document Everything: Keep records of all communications, appointments, and receipts related to your warranty and the product. Contact BrandsMart Directly: Reach out to their customer service to escalate the issue. Be persistent and request to speak with supervisors if necessary. File a Complaint with the BBB: The Better Business Bureau has a platform where you can file complaints against businesses. BrandsMart has had numerous complaints filed, which can sometimes prompt a resolution. Seek Legal Advice: If the issue remains unresolved, consider consulting with a consumer rights attorney to explore further actions.

Use ANYBODY else but them even the manager has no idea what is going on now I have $1400 tied up for who knows how long and no new refrigerator.

Was lied to buy an employee given false information the management refused to comply with the false i recived this company is absolutely a joke this why arrons sold them as soon as they setup there leasing policy Warning do not buy anything from brands mart usa you will get scammed with a lie from an employee that has no idea how to do there job This company is crap they buy cheap apple items that limits the time to put apple care on There items are garbage the store is full ot people who do not know how to do there job i cant stress enough that this company missinforms there customers and they lie Cond

I purchased a JBL 9.1 online from Brandsmart and had it shipped to Ohio. It arrived in a timely fashion and was in perfect condition. They were selling this new soundbar for about the same price as a used. I’m completely satisfied and received a super discounted price

I want to alert others in regards to this company extended warrantee they sell. BE CAREFUL! they don't have the technician's qualified to help or fix the machine they sell! After just one year our combo washer/dryer machine broke down and we went though hell with BrandsMart's customer service. 6 weeks after waiting for appointments and going back and forth with them, we have to paid out of our own pockets to fix the machine! Horrible customer service at all levels, i contacted the manager via email and never received an reply, technicians doesn't know how to fix the machines, they don't have enough technicians, etc...In other words do not buy from this people you will lose your money!

Just bought my fourth Samsung TV from BrandsMart who offers some amazing TV deals. Their sales are hard to beat, and the extended warranty options give great peace of mind. Highly recommend for TV / electronics!

Don’t waste your time and don’t buy online with brandsmart. I’ve placed an order for an iPad for Christmas gift over a week before Christmas. No shipping confirmation for over a week. Contact them though their online chat and all of their representatives have no customer service skills, horrible communication, no apologize, not offering any solutions… their answer was that they are on back order and I have to wait at least two more weeks. Really? How I was supposed to know about that? No notes when placing the order, no emails letting you know that there is a delay… horrible service. Won’t ever use them again.