BranchBranch is a mobile-first technology that provides fast, flexible ways to get paid.
Branch (branchapp.com) has 371 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Nathan F.
Agents were knowledgeable and patient. They answerd all of my questions. Thank you.
Response from BranchAug 18, 2026
Hi Nathan, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
Abhi M.
This is really very bad loan app because i already pay full payment but thay agin and again asking extra payment... No one response porpaly evry time irritate customers
ERIKA W.
The woman I spoke to was super friendly and got my problem solved in under 5 minutes.
Response from BranchAug 18, 2026
Hi Erika, Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
Sawaranjit S.
I'm too happy you help. Thank you so much ❤️
Response from BranchAug 18, 2026
Thank you for the 5 stars! We’re so glad you’re enjoying your experience with Branch.
Sheila Alvarez S.
Buen servicio buen trato hacia El cliente muy satisfecha
Response from BranchAug 10, 2026
Hola! ¡Gracias por las 5 estrellas! Nos alegra mucho que estés disfrutando de tu experiencia con Branch.
Elifort F.
I have had a great experience with Branch. The app is easy to use, the service is fast, and it helps me manage my money more easily. I appreciate how simple and convenient the process is. The customer service team was helpful when I needed assistance. I recommend Branch to anyone looking for a convenient financial service.
Response from BranchAug 4, 2026
Hi Elifort, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Gregory F.
The agent assisted me with any problems or concerns I had , and was patient in helping me with identity verifications and phone number recovery and ordering a new card. Overall the agent provided an outstanding customer service experience for me.
Response from BranchAug 4, 2026
Hi Gregory, Thank you for your 5-star review! We’re glad to hear you’ve had a positive experience with Branch. Please don’t hesitate to reach out through the app or our help center if you ever need assistance!
Veronica J.
This app sucks. They take your pay n give you want they think you deserve. I need all my money when I clock out not half of it so I’m getting rid of this Branch app one way the other other because it doesn’t serve a great purpose please people do not use the Branch app if you work in the Flex app find some other car to use cause this card sucks. It will give you only a portion of your money. You have to wait a week later to get your other half of money I work too hard for my money.
Response from BranchAug 4, 2026
Hi Veronica, We want to help resolve this issue for you; can you open an in-app support chat within your Branch app? Additionally, our help center can also connect you to an agent. Branch Help Center. We recommend chat because of a faster service experience. That way, one of our agents can escalate your concerns to the right person.
