BranchReviews of branchapp.com

Branch reviews

371 approved reviews, newest moderated first

Virgil M.
Apr 4, 2025
Nico was very responsive
Nico was very responsive. Great service.
Response from BranchApr 29, 2025
Hi Virgil We’re glad to hear about your experience! If you ever need more help, you know where to find us.
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G. S.
Apr 4, 2025
My issue was resolved quickly
My issue was resolved quickly. Thank you!
Response from BranchApr 29, 2025
Hi G.S., Thanks for the kind review! We’re happy to help!
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Lisa R.
Apr 4, 2025
It was very good experience
What was very good experience with your people And lots of professional good experience Thank you 👍
Response from BranchApr 29, 2025
Hi Lisa, Thanks for the review! We’re so glad you’re enjoying your experience with Branch
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Noel
Apr 3, 2025
Got invited to join Branch via a link
Got invited to join Branch via a link. Link took me to website that had bad coding to get app. Contacted support@branchapp expressing the issue. Got a Zendesk automated canned reply. I can not trust a company that responds to an expressed issue with a smokescreen.
Response from BranchApr 29, 2025
Hi Noel, Thank you for reaching out to support; we’re sorry to hear you’re having trouble downloading the app. Please rest assured that if you have reached out to our support, someone will respond to you soon.
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Diara B.
Mar 27, 2025
Branch is a horrible service
Branch is a horrible service! Not a real bank and they are starting to steal money! Please be aware and get rid of these pay apps now!! You will pay later I promise
Response from BranchApr 29, 2025
Hi Diara, We’d like to help improve your experience. If you’re having an issue with your account, please open up an in-app support chat so one of our agents can help you.
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customer
Mar 12, 2025
Worst app
Worst app, high interest rates, Violate RBI rules
Response from BranchApr 29, 2025
Hi there, We’re sorry to hear about your experience. If there is a specific issue we can address for you, please open an in-app support chat so one of our agents can help you.
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Jackie J.
Mar 4, 2025
The card company owes me close to 500…
The card company owes me close to 500 an it’s 2 months later an I still don’t have it the lady was so rude an didn’t want to transfer me to a supervisor
Response from BranchApr 29, 2025
Hi Jackie, We’re sorry to hear about your experience. To have your issue resolved in the quickest manner possible, we recommend opening an in-app support chat with one of our agents.
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Samantha D.
Feb 27, 2025
This is a fraud center
This is a fraud center. They would’ve gotten away with my money if display p had not intervened on time
Response from BranchApr 29, 2025
Hi Samantha, To help you resolve your concerns, we suggest opening an in-app support chat. That way, an agent can escalate your issue as quickly as possible.
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