A M.
Horrible Experience
I'm a nurse and signed up with a new agency to make extra money to pay for school. They use branch....it has only been 2 days with this agency and branch is already given me a horrible experience. I worked a 12 1/2 hour shift and can't even access my money. I can't get into the app because it won't send me verification codes. Why is a phone number the only option to login? I called branch customer service of course they said it was my phone company. I call my phone company there is no issues on their end. All the troubleshooting tips on the FAQs page is useless. The wait times for customer service are ridiculous. They say contact us in the app through chat but how when you can't even get into the app. Once you navigate past the useless automated system you wait no less than 40 mins.
Response from BranchAug 12, 2025
Hi, We’re sorry to hear you’re having trouble logging in. You can use the Help Center for chat access instead, which will help escalate your concern. Here is the link to the Help Center: https://support.branchapp.com/hc/en-us.