BranchReviews of branchapp.com

My most recent experience (and i have had several) with this so called "bank" has confirmed to me this place is a scam as well as incompetent. The app decided to shut down which held my funds hostage and since they don't have an external website to aid us means we have to wait til its resolved. That is problematic. I reached out to chat support (Alex) which is AI and after it couldn't resolve my issue, they requested a "human".. No one ever showed up after a 10 minute wait... I called and they picked up and hung up twice. The third time they picked up and no one said ANYTHING. Emailed them to only get another AI response. The fact that if the app has issues, I cannot see or get my money makes me very uncomfortable. We already hace to deal with being charged with sending our own money to ourselves and now waiting 3-5 business days (which useful to be 1-3) to send it free is deplorable. I will continue making bad reviews because this place has horrible/lack of CS.. and the app is unreliable. They also take money out my account and return it like gheyre seeing if i notice. I have no choice but to keep them until my job changes back to a more reputable company or I finally leave them. I will transfer my money to my reputable bank every pay period.

Branch has been nothing but trouble since my company has started using them THEY ARE GARBAGE! I have not had one single thing that has functioned as it is supposed to work. Their support is nonexistent. Please do everyone a favor and help put this company out of business.

The most unprofesinal unreliable and overall worst company to work with either as an employer or for your employees. Avoid them at all cost. They should be shut down by anyone with the athority to do so. Zero customer service. Zero in every area. Do your self a favor and go with any other Instant pay Company.

They stole my $16 and blamed uber while uber blamed its them that hold my money lol. It took literally 3 weeks to get my money back. Now its my time to share my experience all over to aware others that this is what yall will go through. They also put limit on your cash outs so you won't be able to withdraw if your weekly limits is full and ofcourse they will charge a high fee for each transaction. If you dont want to lose your mind , stay away

There's no room for improvement. It is a scam.

My husband was scammed thru this digital bank. He was scammed out $500. They dont want to go good on this. They know it was a scam but they dont want to make it right. Please please read the reviews DO NOT SIGN UP WITH THESE PEOPLE. He has spent multiple hours on the phone trying to get this resolved is ridiculous.

This is a don not use bank! I was working a part time job that used them. Signing up was the first mistake I made. I should’ve came here first and read the reviews. I scheduled a payment and the funds were there. My creditor calls me and tells me, they didn’t receive a payment and it was returned as insufficient funds. There was above and Beyond what was needed to cover the bill. The situation got worse when I attempted to call this bank and was hung up on 3 times. One time was by a so called supervisor. I was asking that they refund me the returned payment fee. Since this was an ach payment, they partner with evolve. Well both of the companies have failed and I learned a lesson. I caution anyone not to use this service. They will try to entice you with benefits like, you can have access to rainy day funds. I don’t need that, I’m working 2 jobs. Don’t fall for anything they are offering because, it feels like some sort of a scam. Don’t do business with this bank or ANY of its affiliates is my advice. If you need more proof, keep reading the horrible comments. If you have an issue too bad so sad, that is the customer service motto in my opinion. I hope someone is saved by this comment. If you currently have money in this bank do what I did and move it NOW!

Branch is a terrible banking option. someone has taken money from my account via ATM in another state. i was working at the time and i contacted branch immediately. This has happened over a month ago. i was told that id receive a provisional credit in an email from them, then im there a whole week waiting for the credit, im sending emails and calling customer service and no one could give me answers. it was almost like they were guessing and apologizing to me. the call center knows nothing about the accounts. someone then e mailed me saying they can NOT provide me with a provisional credit. Then in a few more days i got an email saying the issue has been resolved and that i could just keep the provisional credit. the one that i’ve never got. now when i look at the disputed section in the app, it says i’ve been paid, but never have i seen this money again. i’m e mailing several times and no one will reply. i don’t trust them at all.