Unsolicited
Poor service and poor customer service
Tried the service to help prep for a test, a lot of the answers were not accurate and did not provide enough info. Did not plan on continuing past the trial period, unfortunately I had an issue getting into my account and could not cancel the service. It was renewed and they refused to refund me, felt predatory and got no real response from them. I would be careful when giving them your financial details. pay pal order Merchant order ID 5cb5eb77-357f-41d0-9e29-adf7887a9c5d Transaction ID 8NS04885T4773610T
Response from BrainlyJul 29, 2024
Hello Damijan, Thank you for contacting Brainly. Our system indicates that the subscription on account damijanma**** linked to damijanma****@live.ca was canceled after the free trial turned into a paid subscription. It will remain active until the end of the plan, but it will not auto-renew. Unfortunately, we won’t be able to process a refund, as according to our policy, refunds are not available. You can learn more about it in our email communications and in our Help Center. Note that to activate the 7-day free trial, a user must confirm they want to start it, understand it will turn into a recurring paid plan if not canceled, and be aware that we do not provide refunds. This information was included in the emails sent to damijanma****@live.ca. Please note that when a user cannot access their account, they can send us an email before the renewal, so we can cancel the subscription, avoiding an unwanted renewal. If you have any questions, please always feel free to get in touch. Best, Brainly Team