Boundary SupplyReviews of boundarysupply.com

It’s a great small backpack for city life and very comfortable indeed. Totally worth for waiting to get the bag

I have not received neither a confirmation email or tracking number but my credit card was charged on December 2nd!!!! This is ridiculous!

Super fast delivery with well-made products!

First off, the quality of Boundary Supply is incredible. I have the Errant with (now) both camera inserts, plus their Tote bag, their small EDC and their new Rennen. All exceed expectations for durability, built, quality and feel. However, massive stars taken out for their horrible fulfillment and shipping practices. Customer service is ok. On every single order I've had issues with their shipping getting delayed, cust. service giving me the runaround a few times. None have gotten to me in the time they've specified on their FAQ or email exchanges. And this last time I got my packages on deteriorating, cracking, old plastic. I had to sweep the floor from how bad the crackling on the packaging was literally falling apart. You know how plastic gets yellow and cracks when dried or exposed to the sun? That's how my plastic was. I know that's now how they are supposed to be because my Errant came in pristine Boundary Supply plastic. This time it seems they stopped caring or had it in the warehouse for ever. I wouldn't mind if it hadn't given me a mess to clean up. From such a high quality product, the fulfillment service and packaging this time is a detriment. I'll continue to buy their product because what matters is the product in the long run. However, Boundary Supply has to keep pushing for a better customer experience. This is not my last rodeo on issues with them (friends have had their share of issues too), and I'd expect after a year they'd have gotten better. I encourage anyone to buy the items, just don't do it on a tight deadline (trip or present for instance). And be wary of packaging messes to clean, don't take the item out of the bag right away like I did.

Excellent products! great quality, creative, practical, excellent materials. Highly recommended.

Customs charges to the UK turned out to be different than what I paid for during checkout. Boundary team swiftly arranged a compensation for the new amount and the agent was very kind and helpful. Pleasure to deal with you guys

A very great and useful product, I am happy that the product has arrived, the quality of the bag is very high

Best materials, great design. I love my new hemp bag