bostonscally.comReviews of bostonscally.com

Quality hats. Variety of choices and styles. Fast shipping. Quick and excellent customer service.

This company is staffed by folks who understand customer service. Fast, detailed, professional, and friendly, I couldn't ask for a better experience. The caps I purchased are solid construction and phenomenal quality!

I placed my order and got it in a timely fashion. I did not pay extra for extradited shipping and i had it in 4 days. very happy about that. The Hat fits great and I feel it is good quality product. this is my 4th hat from there. I have been reading review of some issues with returns. My first hat was too big, I had all my paperwork, and emailed I needed to return and get a different size. it was flawless. I had zero issue with the return policy at all.

WHAT A GREAT COMPANY TO WORK WITH! THE HATS ARE AMAZING! CUSTOMER SERVICE WAS VERY HELPFUL AND UNDERSTANDING.

Boston Scally is fast to ship, great customer service and amazing products! I just received my 2nd and 3rd today! All 3 ordered in just over a week. I am a new lifelong customer of theirs!

All I can say is buyer beware. Hubs ordered 2. Totally excited to get them. Measured according to their measurement guide. Both were way too big. You can't talk to a human to resolve anything quickly. You have to email. Now one of the caps he ordered, isn't available anymore. Here's their refund policy - "For a refund of product, refunds must be processed within 14 days of original purchase date in order to receive the refund amount minus shipping and restocking fee." They can't get the product to you in 14 days, so how in the hell are you supposed to return it in 14 days???? You can only exchange it for a different size, which they no longer have, or take a store credit. We'll do the store credit for replacements, and never buy from them again. So disappointed.

I ordered a hat for my son for Christmas with no problems but he returned it because it was too large. The problem with Boston Scally is even though they gave me a credit I have not been able to apply it. No return communication through email or phone to help with the order. I feel like they took my money and my son’s Xmas present. Not a good way to run a business!

I just received my Irish Scally. I’m a happy man! I appreciate the continued quality of product and the great customer service. Thanks to yous! And your boys at the shop. Much love.