Boscov'sReviews of boscovs.com

WORS PLACE TO ORDER

Jewelry Dept. they called to say the estimate was in for the ring I had purchased on Dec 2020 for my grand daughter. Estimate was $100 and change. Informed them I had purchased the optional warranty coverage so they could not locate it so I asked them what they needed and I would call back with the information. Of course it was registered under my name They needed more. The lady Gina was very rude and hung up while I was trying to ask her a question on who to call. Very bad customer service Better training on how to help customers is needed. Remember no customers no business!!

I never ever write reviews, and that’s how you know my experience was awful. Yesterday I was with my mother, my sister and my daughter at colonie center Boscovs. We parked right outside their entrance. My mother and sister both bought items from boscovs.. and my mom was looking into another recliner to go with her $1000 couch she purchased months ago. My family shops at boscovs ALL the time! Very frequently actually. Well yesterday after they purchased their few items we went to get something to eat (not for long because the mall was closing soon). As it was 5:52 we started walking back to boscovs to get to the car. The food court is directly across from boscovs. We were inside the store by 5:55, walking towards the exit, as my mom suddenly says she needs to use the restroom. And you could tell on my moms facial express that it was urgent. My mom is 68 years old and if she doesn’t go in time, she CANNOT hold it. We had literally just walked passed the bathroom in the store. So I said, well go ahead mom. My sister continued to walk outside but I stayed to wait for my mother. Plus I’m 38 weeks pregnant and had just finished walking close to two hours in the mall, pushing around my 1 1/2 year old daughter, so I didn’t mind waiting on my mom. As soon as we turn back around for the bathroom, which was probably 10/20 feet back. A worker named Waseem tells us the store is closing in 5 minutes. We said okay we are on our way out, my mom just needs to use the restroom. He looked annoyed and just repeated again that the store was closing. We continued to go to the restroom. We weren’t even rude at all, she just needed to go! I decided to wait right outside for her. This man is staring at me angrily and repeating over and over that the store is closing. I said yes, we know. We are done shopping. My mom just needs to use the restroom. Please give us a minute. We are leaving right now. It was about 5:58/5:59 and I can hear the toilet flushing... by now the man has called another associate over to us. We are literally walking towards the exit. This woman comes aggressively and speed walking and says “where’s the customer??” This women comes to escort us, more like kick us out the store! She immediately starts with “come on come on let’s go this way!” And I tell her we’re walking out, can you relax. I’m 9 months pregnant and my mom needed to use the restroom, but we are literally walking out. It was as if she was expecting me and my mother to run the way she was treating us and speaking to us. My mom was trying her best to walk quickly, I couldn’t walk as quickly... the woman was very insensitive and just horrible customer service. No concern for us at all but to pretty much get the hell out the store. The whole walk to the exit was her with “come on come on, this way!” “Let’s go let’s go”... there were two other customers approaching the exit as well who they were also kicking out. Two other elderly women. One must have been about 60/70 and the other was her mother who was atleast 80, and she was in a walker!! She could barely walk. And this female associate was telling her to hurry up! No empathy at all for any of us. We were all out the door by 6:03. I understand we didn’t make it out by 6. But do you see who you’re rushing? 3 elderly women, and a 9 month pregnant woman pushing a 1 year old. It’s not like we were teenagers just being careless. We are literally on our way out!!!!! Had you not rushed us, we could have been out by 6:05, and it could have been a much more pleasant experience. You could have walked by our side by all means, you could have just spoken to us and thanked us for shopping with you guys. It would have been a completely different experience. Instead I am very upset. And I held my composure. But I will be calling as soon as the store opens to speak with management because I felt like we were all treated so very poorly. I did not get the woman’s name, but she was light skinned, probably about 5’3, with dreads. How would you feel if your mother or grandmother was treated like this? I’m honestly disgusted.

I love this store. It has always been my favorite place to shop. Although my last few visits have been quite bad. Boscovs welcoming service is quite terrible! Today I was wiping down a cart (Just in case) and this employee has the audacity to talk back and call me out. Very rude he replied saying he already wiped and continued to remark me for simply re-wiping the cart. This is very disappointing especially when it has happened many times. In all my overall complaint is bad service!

I placed an order for some fabric dinner napkins. They arrived promptly and were exactly as described and pictured online. Ordering was super easy. Thank you for such great service!!!!!

TERRIBLE experience. Ordered online for the Holidays. Slippers didn't fit. Found out to return you must send at your own expense and effort. UPS cost half the amount the slippers cost and Fedex cost more than the cost of the slippers to return! I have MS, am disabled AND we are in COVID red zone, yet customer service tells me I must go to a store (no where near me) to return them or send at my own expense. FINALLY they agree to send a return tag for Fedex to pick up next day. Days later IT IS STILL SITTING HERE. I put in a ridiculous amount of time and effort just to get stuck with slippers that don't fit. I didn't even want to give them one star. NEVER AGAIN.

I purchase a TV stand that was missing pieces and was damaged very pissed off was going to purchase other items but now I'm not.

Boscovs is getting sparse with merchandise. On top of that, the store has removed all Mike Lindell’s My Pillow products. I will not be supporting Boscov’s any longer because they boycott merchandise because the company CEO voted for Trump. Boscov is joining the cancel culture crowd and can’t even show civility towards difference of opinion.