Boscov'sReviews of boscovs.com

Boscovs billing, Comenity Capital Bank is horrible. Bills come late. Customer service is terrible. One bill came 3 months late. I had to chase after Comenity Capital Bank to pay my bill. I will never shop Boscovs again.

55 MINUTES UNABLE TO ACCESS SITE..NO ONE ANSWERING PHONES..USED EVERY SEARCH ENGINE..GETTING NO WHERE!..IF I CANNOT ACCESS YOUR SHOP CATEGORIES AND CANNOT SEE WHAT I AM LOOKING FOR..EVEN CHANGED MY PASSWORDS 3 TIMES..GUESS WHO THE LOSER IS?? BOSCOVS! SHOPPED BOSCOVS YEARS AGO NO TROUBLE..NOW FORGET IT! THIS IS CONCERNING AN ONLINE SHOPPING EXPERIENCE!

I bought a diamond ring 6 months ago and 3 months later 1 diamond fell out. I took it back to the store and they sent it out to get fixed. 4wks later I received a call it was back. I quickly rushed over to pick it up and it was not done correctly. The added diamond was sitting raised and it was not a clear diamond. They than decided to give me one out of the showcase and 2m later another diamond fell out. I then asked for another replacement ring just to find out that my defective "fixed ring" was sitting there to be sold !!!! I called corporate who is supposedly going to mail me yet another ring. Well it's been 2wks and still no ring !!

I purchased 4 queen-sized London Fog Down Alternative Comforters. These are extremely comfortable and we all love them. I recently purchased a king-sized one and what I received was another queen, although the packaging says king. It barely fits on my king-sized bed. Now I have to pay for shipping for sending it back. Why would I have to pay shipping when I clearly have the wrong size? Other companies cover the shipping costs. They don’t even give shipping labels. You need to create your own. I will not be shopping at Boscov’s online again.

First, I ordered a swimsuit for my daughter. A MONTH later, it hadn’t showed, so I asked customer service about it. They said they would trace it. They claimed it was then lost and refunded my money and said I could reorder it. I had already purchased a new swimsuit, so I declined. Two months later, they have record that I received it and now they want payment. It arrived out of the blue two months after the order. I didn’t check my statement and had assumed they already charged me again. Now they want to charge me two months later than the arrival of the swimsuit. They are a mess of a company, and I would never shop with them again. The item was not even as described, it is not a tall for my teenager, and we can’t use it. I’m happy to send it back, but it will be at my expense. It’s just not worth dealing with such incompetence.

I was ok with the purchase, but it took forever and I kept getting the runaround.Between them and Fed X.

Sent wrong item. We returned it. Are currently waiting for the replacement which has not even been shipped yet and it has been two weeks. Boycott Boscovs.

Boscov's allowed me to shop mask free all of 2020 with a medical condition. 3 weeks ago I attempted to shop as always and was verbally attacked loudly by a woman who asked what my condition was and if I had proof (both against the law), threatening to call security and have me thrown out. I asked for a manager and he came and told me I have to leave too very loudly and rudely. He also told me I would have to try on shoes at home! Really? This manager had on a mask two sizes too small. They both could have been nice and quiet about it, but choose to make an example of me. I filed a report with the ADA. I will never spend another dime on this company again. This is America, land of the free, not home dictatorship China. Customer service is everything regardles of a customers condition.