Boscov'sReviews of boscovs.com

Caroline and Dorethea in the bath/domestics department at the Granite Run, PA store went above and beyond assisting, me the customer. I was in the store to purchase additional sets of curtains. There was no one to assist me in curtain department to procure additional product, not available in the Granite Run Store. Caroline called many other Boscov locations for Ship to Home the additional product. Some locations didn't answer in the curtain department, 1 looked and said they didn't have the particular curtain, 1 location said they were short staffed and apologized for not being able to assist. Caroline was pleasant, knowledgeable, and continued calling stores for the particular product, never giving up. It was wonderful to have such great customer service from Boscovs.

Rude employee:#230058 I am a Boscov's credit card holder. Today, I was at the Exton store to take advantage of one of your coupons. The clerk who checked me out was quite rude. I first asked her to give me the price on a item that only had a hand written tag. She punched in the number and stuff it in a bag. I said: Wait. I asked for a price on that item. She barked the price. After scanning items, she said: Swipe your card. Then handed me the receipt, without saying a word. She handed me the bag and I said: You are welcome. I decided to file a complaint about this employee for two reasons. First, my granddaughter was with me and she witnessed the event. I'm showing her that you don't have to accept people's disrespect, especially when you are sending YOUR money. Second, I have shopped at Boscov's for years and have never experienced or witnessed such ride behavior from an employer. This behavior certainly doesn't represent the brand that you present to the public. Now, I have to decide whether I will return the items and perhaps cancel my credit card because of this event. There are a million places to purchase items that Boscov's offer. Sent from AOL on Android

I ordered a Recliner from Boscov's March 5. It was delivered on March 15th as scheduled. The delivery guys Were very nice. They even took out my old one. thank you very much

I was charged $9.00 for paying my bill one day before it was due over the phone. They charge for paying over the phone. I was way for a family emergency for a month but it was still on time. I then got a bill for 19.00 including a late fee - I called - they took off the late fee but not the 9.00. I was not told i would get another bill for the 9.00. I assumed it was added to the previous charge. They refused to drop that charge. I mailed a check about a week prior to the due date and they said they got it late and charged me another 19.00! They dont stop harassing you. DO NOT get a charge card from Boscovs. Never again!

I would give this store a zero if the choice were here. I am dissabled loaded up my car with my electric scooter to run into Boscov,s just for a wedge pillow for medical problems. I found an employee who took me to the wedge the last one Ya but no they wouldn't sell it to us because the tag was missing. Did you ever hear of such BS in your life the worthless manager was to lazy to do anything it took him forever to get up to the department for a price check what a joke. This guy Tim has no backbone and only had smart ass comments when we told him we needed it and it was on the internet he says buy it off the internet.Your not a manager you are a whantawbee manager TIM.Also the lady in the Curtian dept acted stupid also and started talking smart if she is so smart why can't you figure out how to look up a simple item to sell smart---.We bought it off Amazon so you not only lost this sale I will never buy anything from Boscov;s including from the internet. I don't need smart--- whantawbee manger with his attitude this store will be out of business soon if this is the managements attitude.Very unprofessional.

Just got a call from Boscov's that they would like to charge me an additional $$$ amount for shipping because I ordered multiple items. Beware, avoid at all cost. If they can't figure out their free shipping system think about all the other issues you'll experience.

Was contemplating an online order...went to Review Order Page but found a better price on a different website but was somehow still charged by Boscov's despite not actually submitting the order. Called customer service and they basically said that this is normal practices and I should expect my money back in 3-5 days. WTH? No other company in this country actually takes your money BEFORE submitting an order. Now, I'm forced to use MORE money to buy what I wanted from the other website. This is the shadiest experience I've had with an online retailer. I will NEVER attempt to order anything from this place....EVER AGAIN. It's now evident why their customer experience ratings are so low.

I always shop clinique counter. I specifically ask for a product that I use. I was handed off to another employee who sold me the wrong product. When I went in a month or so ago they didn't have any of the products that I use so thet I could receive free gift. ( I was willing to even change my request, but was told "we don't have that or that",, I walked away with no purchase. Today I specifically ask for 2 products They sent me home with wrong product. I miss Carol.. Now i again have to return a product thdt i did not ask for..& i didnt have the money for. The problem is in the Clinique & other cosmetic counters. Please train these woman or hire people who actually live the products & who care about customer service. Thank you Mary Ann