Books-A-MillionReviews of booksamillion.com

I have been a loyal customer of Books A Million for well over 20 years. Since I was in 3rd grade I have spent ALL my birthday money and gotten most of my Christmas gifts at Books A Million. With no exaggeration I have spent at least $30,000 there in the last 20 years. I have a lot of health problems and am constantly in the hospital so my only hobby is reading. Last night at the store on Kingston Pike in Knoxville, TN I was treated disgracefully by the Manager of the store. My mother was getting a lot of clearance Christmas items. As she was checking out the manager came up and told the cashier (she was so sweet and was nothing but professional) not to sell the items for the clearance price. They had come from a large display with clearance written on it!. I was carrying over $100 worth of books and magazines myself and I told Mom and the cashier that I wasn't getting any of them if they wouldn't honor their own display. I took my magazines back to the back and turned to leave and the Manager came from behind me and said loudly, "That's not where those go!" I turned to look and he started THROWING the magazines at the different racks. He was 25 feet away from one rack and was throwing the magazines as hard as he could. As he did this he was grunting and moaning like he was lifting weights or something. I was absolutely shocked. In all the years I have been going to Books A Million I have NEVER had an employee act in an unprofessional manner. Let alone it be the manager. I felt really bad for the young girl cashier. She was so embarrassed and was apologizing to us and everyone around. She didn't know what to say and was mortified at his behavior. Every time I have a treatment at the hospital I go to this Books A Million. So I am there on average 2-3 times a week and spend about $100 each time on books and especially history magazines. I will not be going back for quite some time and if I go in and he is working I will turn around and leave. Over the next few months this is going to cost this one store at least hundreds if not thousands of dollars in what I spend normally. This happened at a bad time for everyone because there are about a dozen new books coming out in the next couple months that I wanted to buy and each one is about $25 or $30 each. I have a gold lifetime membership card. My brother has been trying to get me to go a mile up the road for 15 years to Barnes and Noble. I hate to do that but right now it looks like they will be getting my business and thousand of dollars. If this manager stays at the Kingston Pike Books A Million I will happily give my hard earned money to Barnes and Noble, Amazon, and McKay's used books. I sincerely hope that something is done about this gentleman. For the sake of the other employees and the good name of the Books A Million company as a whole.

I honestly don’t know how they remain in business. I will forever be sad that Barnes and noble left our area. EVERYTIME I go to this store they don’t have the book I need. Today I was told they had one and was sent to the back of the store to find the book. Unfortunately there was absolutely no rhyme or reason as to how the books were organized. It was not based on the title it was not based on the author. I literally had four people in the store trying to find the book I needed. And guess what? It could not be found. I continue to try to come to the store thinking surely they can’t have nothing after the 30 some times I’ve been there, obviously I’m a glutton for punishment and I just need to order online from now on and wait for the book.

Just deplorable. Bordering theft. Ebook advertised as .epub after I pay it turns out it's coded in .acsm format so I can't read it on my e-reader. Upon demanding my money back they completely ignore it get template replies instead of how to open it on my computer. I knew that. wow...

I like the store. The staffs are friendly and nice.

I ordered a book in October from Books-A-Million that appeared to be in stock. There was a note on the book's page that said something like "Ready to ship by September 23" (not sure if that was the exact verbiage or date, but you get the gist :)) I placed my order, and their system allowed it. A day later, I got an automated email that said that the book was in pre-order status. Which sounded odd, if it's ready to ship already. I emailed customer service, and they told me it's backordered. So what was the status - in stock, pre-order, or backordered? Because the item (a signed version of a bestselling book) was sold out on almost every other online site I checked, i found this all suspicious. I also saw that a few days after I placed my order, the status of the book on their website became "Unavailable". I emailed customer service at least twice asking directly "Is the book in stock and am I guaranteed a copy since I ordered it before it became unavailable?" All I got was runaround answers like "that pending charge on your credit card should drop off, we only charge when the item ships". Okay, will it ship? No direct answer. Thank goodness I read between the lines and ordered the book from Amazon while I was still waiting for a direct answer from Books-A-Million. I received the book from Amazon in the mail within a week, and is the signed version I wanted. Book chains should be careful, because they are being replaced by giants like Amazon (who I hate by the way - but resorted to using them since Books-A-Million was giving me the runaround). Customer service is what sets stores apart and makes them last. Will not be buying from this store again. All they had to say was "I'm sorry that our system allowed you to purchase an unavailable book. We updated our system to reflect its current status." and then this bad review would not have been necessary.

Hattiesburg, MS. I purchased "In Plain Sight" by CJ Box a few weeks ago. I read a lot of his novels. Anyways, there was a misprint. The book was missing pages 249 through 281. Not a big deal, it happens. I was not upset. So I go to books-a-million in Hattiesburg (which is where I purchased the book from). I show them the book and explain the situation and they agree that it is a misprint and something needs to be done. However, since I am not a member they can't do anything for me. Its a paper back book that cost approx. $10 so the money is not the problem, its the principle that bothers me. So I guess they expected me to buy another book and hope it wasn't a misprint or pay to become a member. Either way, I threw the book on the counter and told them to keep it and that books-a-million had officially lost my business FOREVER! I will NEVER darken their door again. I will just use Amazon from now on which is what I should had done in the first place. I guarantee they would have exchanged the book or refunded my money. Hope no one else has this experience.

Naive me. Purchased a book and was hectored into taking 3 “Free Magazines.” Asked what’s the catch? “Oh Nothing” I wasn’t even high and I fell for it. What’s up with that? Checked my receipt when I got home... read through it thoroughly. Should have done that to begin with also. Have to cancel or be charged. Called immediately and spoke to an Indian (Dot not Feathers). He assured me it would be cancelled. He was such a great guy he was going to send me an email confirmation that it was cancelled. No email so I called today and spent a half hour cancelling after saying NO 9 times and CANCEL 20. Or was it 20 and 9? I digress. Like I told Blockbuster last week when I went in to rent a VHS copy of Water World, I ain’t coming back. I heard yesterday they had closed all of their stores. Well Booksamillion. I ain’t never coming back. Sorry all you guys that work there who are losing your jobs but that’s the way I roll.

I ordered a book that they stated was in stock since nobody else had it in stock. Their website shows that most books ship in 24 hours when the items are in stock, but may take 1-2 business days. I added the express shipping that was supposed to guarantee delivery in 2-4 days. After 3 days and the order not shipping, I doubted the order was going to reach me by the 4th business day. I have family coming into town, and this was supposed to be a gift I was hoping to provide while they are in town. I reached out to customer service to try to get an idea of when it would ship, and the customer service agent was unable to help me. She said she would contact another department and get back to me. It is now day 4 and the order has not shipped. The order will most definitely not reach me by the time my family leaves. I want to cancel my order since I will not be able to present the gift to my family member and will have it shipped to their house now. I contacted customer service and they are unable to cancel my order. I attempted to cancel the order online myself, but their system denied the request. I am more than frustrated as I paid for the express shipping which if they had met all of their time commitments, the order would be here before my family left. I am now stuck in limbo and have zero confidence that the order will be delivered in any sort of a timely manner, or that they will cancel my order in a timely manner. I fear they will wait a month to process the cancellation request and I will have to fight them to refund my money. All the while they are using my money to fund operations while not providing the goods ordered.