BookinglaneReviews of bookinglane.com

Response from BookinglaneDec 10, 2025

Thank you so much for sharing your experience! We’re really happy to hear everything went smoothly with your JFK pickup and that our team stayed in touch throughout your trip. It means a lot to know you felt taken care of — that’s exactly what we aim for. We’ll be ready to welcome you again on your next visit to New York! Warm regards, Bookinglane

Response from BookinglaneNov 24, 2025

Hi Alex, We truly appreciate you taking the time to share your experience. It means a lot to our team and motivates us to keep delivering the highest level of service. We look forward to assisting you again soon! Warm regards, Bookinglane Team

Response from BookinglaneNov 5, 2025

We’re sorry to hear about your dissatisfaction, though your review contains multiple factual inaccuracies that we would like to clarify. Our records show that you first contacted us on October 15 for multi-day transfers from October 20–24. You initially confirmed one Sprinter Van and one Premium SUV for October 20–21, and only one Sprinter Van for October 22–24.  You can refer to your original itinerary that was shared with us. On October 21, you requested to add another SUV for October 22–24. This addition was confirmed and billed at $1,048 total for all three days, not $3,000 as stated in your review. To clarify, the additional charge was for an extra SUV that you specifically requested, not an increase in the original price or any form of price gouging. The rates remained consistent with your initial booking and were communicated transparently in writing before the service was provided. The $87 charge mentioned was not a “gas fee,” nor was it unauthorized. It was a waiting time fee, properly billed to you via invoice in the same manner as all other charges — and you paid it in full. This fee applied only because your group exceeded the 15-minute complimentary waiting period by more than 45 minutes. We did not apply a waiting fee for the Sprinter Van, which carries a 3 hour minimum. We understand that, given the last-minute nature of your multi-day reservation, some details may have been overlooked and not reviewed carefully in the documentation we provided. However, publicly making false statements and misrepresenting our company’s conduct is unacceptable. All communications, reservation details, and invoices were properly documented and shared transparently. Your review contains statements that are demonstrably false and appear intended to harm our reputation. We take integrity seriously and categorically reject any suggestion of unethical behavior. Our team worked diligently to accommodate several last-minute changes and ensure all transfers were completed smoothly. We stand by our professionalism and transparency, and consider this review to be a deliberate smear campaign rather than a fair account of the services provided.

Response from BookinglaneNov 24, 2025

Thank you for sharing this with us. We’re truly glad your daughter arrived safely, and we understand how disappointing it was not to receive the Meet & Greet service you expected. We’ve already refunded that fee, and we’re training with the chauffeur to make sure this doesn’t happen again. We appreciate you bringing this to our attention and giving us the chance to improve. — Bookinglane Team

Response from BookinglaneSep 20, 2025

Thank you so much for sharing this! We’re really happy everything worked out smoothly for you. Can’t wait to have you ride with us again! 🚘✨

Response from BookinglaneAug 21, 2025

Thank you so much for sharing this! We’re really happy everything worked out smoothly for you. Can’t wait to have you ride with us again! 🚘✨

Response from BookinglaneAug 13, 2025

Thank you for your feedback! We appreciate you sharing your experience and look forward to assisting with your next journey.