Larry M.
In Charlotte
In Charlotte, Driver dropped 90 year old passenger at the wrong airport departure airline (Dropped at Delta, should have been American). Driver did not bring her up to the ticket counter As requested on line, called in the night before and text to driver in the morning. Meet & Greet was paid for despite her not having any bags.
Response from BookinglaneOct 22, 2026
Larry, we’re extremely sorry to hear about this experience. We understand how important it was for your passenger to be taken to the correct airline and assisted all the way to the ticket counter, especially given her age. We’re always looking for ways to improve our service, and feedback like yours helps us identify where we need to do better. Please reach out to us at [email protected] with the booking details so we can investigate this thoroughly and follow up with you directly.