JpoZ
Horrible business practices
Horrible business practices. I made a reservation 5 days before I needed a ride. The funds were immediately held on my card. My reservation was “pending” until the day before my reservation then my reservation was declined due to them being “overbooked”. How would they not know they were overbooked until the day before? The money will not be added back to my card for 3-5 more days!! Horrible experience and I DO NOT recommend!
Response from BookinglaneApr 7, 2026
Thank you for sharing your experience. We understand how frustrating it is to have a reservation cancelled close to your travel date, and we sincerely regret the inconvenience this caused you. Overbooking situations, while rare, can occur due to unforeseen operational changes, and we recognize that discovering this the day before your ride is unacceptable. We are actively reviewing our reservation management process to prevent this from happening to other customers. Regarding the held funds — we want to be transparent that release timelines are determined by your bank or card issuer, not by us. Once we cancel a hold, standard processing typically takes 3–5 business days on their end. We understand that does not make the wait any less frustrating. We take this feedback seriously. If you would like to discuss your experience further, please reach out to our support team directly so we can document this properly.