This company is amazing, their clothing is incredibly made and they are quick at solving any concerns that might come up. I will continue to purchase their underwear. The best I have ever purchased
Response from Boody USJul 28, 2025
Thank you so much for your kind words and ongoing support, Lesley!
We're so glad to hear you're enjoying the quality of our clothing and that our team has been able to support you when needed. It means a lot to have your continued trust, we’re so grateful to have you in the Boody community!
JU
Julie
Great product
Great product, very comfortable, natural fabric, lots of colors...just love it
Response from Boody USJul 25, 2025
Thank you so much, Julie! We're thrilled to hear you're loving the comfort, fabric, and colours of your Boody wear.
It means the world to us to know our pieces are hitting the mark for you. We truly appreciate your support!
KW
Kelly W.
Quality and comfort
First and foremost I really like the comfort and quality of the bras. A few years ago a good friend recommended and thought I would like them, and she was right. Also appreciate the response and help when I had a problem with an order. Highly recommend both the company and the bras. I have not yet tried any other products from Boody.
Response from Boody USJul 25, 2025
Thank you so much for the kind words and recommendation, Kelly, we’re so glad your friend pointed you our way!
It’s lovely to hear you’ve been enjoying the comfort and quality of our bras, and that our team could support you when you needed a hand.
We’d love for you to explore more from the range when you're ready!
MA
MarcyLuna
Boody is a great comopany!
Although I ended up not loving one of the items I ordered (the bra padding got completely skewed around when I washed and dried the article), the quick response and several discussions I had with staff were very helpful and made me feel like a valued customer. They handled my criticisms with utmost respect and attention. They also are in the process of finding a 'fix' for my criticism in future versions of the item. They are a great company to do business with!
Response from Boody USJul 25, 2025
We really appreciate you sharing this, both the honest feedback and the kind words. While we're sorry to hear one of the items didn’t quite meet expectations, we're so glad our team could turn things around and make you feel supported!
It means a lot to know you felt heard and respected, and we’re grateful to have you as part of the Boody community. Your support means the world to us!
CQ
Chaz Q.
Customer for life
I’ve ordered a few times from this brand because of the great quality and comfort. There was one pair of underwear missing from my recent order, (which was totally understandable, because it was a large order), and they were SUPER FAST to resolve the issue. TOP NOTCH customer service!!! I have never had a response quicker than I got from Boody via email. The whole correspondence was done within 20 minutes, which blew my mind. Thanks again!
Response from Boody USJul 25, 2025
Thank you so much for your kind words, it truly means a lot!
While we're sorry there was a hiccup with your order, we're so glad our team could sort it out quickly and leave a positive impression, and we’re thrilled to have you coming back for the quality and comfort!
Your support is so valuable to us. Thank you!
EW
Erin W.
I was sure that the first bra was…
I was sure that the first bra was malformed/pattern error, and returned it. The replacement arrived and it is no different. The scoop of the front is the same as the scoop of the back. I don't want my breasts to be unsupported by this insane pattern. Somehow, I was told by someone that patterns vary by color. That is very weird. Now I know that I cannot buy any more bras from Boody, and I am very disappointed.
KN
Kelly N.
Product sizing significantly inconsistent and customer service response was condescending.
I started ordering a few products from Boody last summer and found a couple that I love, specifically the classic bamboo panties (not the Lyolyte). Over the past year they have consistently been my favorite undies, so I ordered 3 more pairs and they are much smaller ( to be clear I ordered all the same size as my own weight has not changed). When the new panties arrived and I put the first pair on they felt significantly tighter, so I held them up to my original pair, and then measured, and they were more than a full inch narrower at the waist. This seemed like a legitimate issue to me but when I contacted customer support I was told that I was just 'feeling' like they were tighter and to expect some variation. I was also told to use the sizing chart which was a moot point since I'd already ordered a pair previously. When I sent pictures of the panties showing the measured size difference, customer service seemed interested and asked me to send them the Batch number. They offered to help me return the panties and told me there would be a 9.95 charge for returning them. I asked if that charge could be waived since I believed the fault to be in the product. I was told my request would be forwarded to a different department or area and I have not heard from them again. No product is worth the condescending and resistant customer service. I will not be buying from them again.
Response from Boody USJul 31, 2025
Hi Kelly,
Thank you for taking the time to share such detailed and thoughtful feedback.
We’re truly sorry that your recent experience with our sizing and support didn’t meet the standard you deserve.
Our team’s aim is always to offer support that’s helpful and respectful, and we’re disappointed to hear that you felt your concerns were minimized. Your insight about the sizing is valid, and it’s helped us raise the issue internally for review.
Boody’s Seamfree manufacturing process and bamboo-based fabric are part of our commitment to sustainability and comfort, but we also acknowledge that these practices can sometimes result in subtle variations between batches. That doesn’t lessen the frustration when something feels off, especially when you're reordering a trusted favorite.
We’ve followed up directly and refunded your order in full, regardless of return status, because we believe in standing by our customers when things don’t go as expected.
Thank you again for helping us improve. Should you decide to give Boody another chance down the road, we’d love the opportunity to ensure a better experience.
With Gratitude,
~ Team Boody
LE
Lisa E.
Lost order from. 06/28
My order took almost 3 weeks to be delivered but I love the products so I'm happy with my purchase.
Response from Boody USJul 18, 2025
Hi Lisa,
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration caused during your order’s transit.
We’ve looked into your order placed on June 28th and can confirm it shipped via Economy on June 30th and was delivered by FedEx on Monday, July 14th, within the 6–10 business day timeframe outlined in our shipping policy.
That said, we completely understand how stressful it can be when tracking details are unclear or suggest delays. While we do rely on carrier updates once a parcel is in transit, our team should always aim to provide reassurance and timely support when things don’t go smoothly. We're sorry if our response fell short here.
We’ve sent you an email to follow up directly and make this right. We truly appreciate your patience and support.
With Gratitude,
~ Team Boody
