Boody USReviews of boody.com

I started ordering a few products from Boody last summer and found a couple that I love, specifically the classic bamboo panties (not the Lyolyte). Over the past year they have consistently been my favorite undies, so I ordered 3 more pairs and they are much smaller ( to be clear I ordered all the same size as my own weight has not changed). When the new panties arrived and I put the first pair on they felt significantly tighter, so I held them up to my original pair, and then measured, and they were more than a full inch narrower at the waist. This seemed like a legitimate issue to me but when I contacted customer support I was told that I was just 'feeling' like they were tighter and to expect some variation. I was also told to use the sizing chart which was a moot point since I'd already ordered a pair previously. When I sent pictures of the panties showing the measured size difference, customer service seemed interested and asked me to send them the Batch number. They offered to help me return the panties and told me there would be a 9.95 charge for returning them. I asked if that charge could be waived since I believed the fault to be in the product. I was told my request would be forwarded to a different department or area and I have not heard from them again. No product is worth the condescending and resistant customer service. I will not be buying from them again.

I still haven't received my order. I reached out to customer service twice and, even though they responded quickly, nothing has happened. The second agent claimed they would send out a "priority re-shipment" but it still hasn't happened. My original order was made 3 weeks prior to a trip I am taking and, even if I receive a re-shipment notice today, I will not receive the clothing in time. Maybe I was simply unlucky and this is an unusual experience. I would have waited to submit a review but Boody sent a request by email for my thoughts.

I have gotten a bra (seam free padded cup) from Booty before and got a large. It is a tad too big. I got the padded bralette in Medium and it is a tad too small. I have other bras made from Bamboo in Medium so I just think maybe I’m in between sizes for Boody brand. The same thing happened with the boy shorts. Just seems that the product is not for an average size woman.the reply by the company made it sound like I didn’t use the size guide. I did but as we know brands differ.

The leggings are quality material but the sizes are not true to size. I wish I had known that when I ordered. I would have sized up.

Only rec’d two of the three bras I ordered. Your Customer service people have assured me they are looking in to it. The bras I rec’d are very nice.

I wanted to like it but it compresses like a sports bra underneath and although the pads cannot be removed they are not fixed in place so I have to keep pulling and adjusting them which is exactly what I did NOT want. Also this is not a tshirt bra. The lines are clearly visible and worse so are the pad lines.

I really wanted to like the Boody brand. I’m a big fan of the bamboo clothing idea and their styles looked great online. Unfortunately, I was pretty disappointed with my order. I got my clothes and tried them on, but only one item fit properly. I ordered my usual sizes, so I set up an exchange. To my frustration, the replacements were still way off in sizing. Plus, one item that was on final sale and non-returnable already has two tears on the sleeve, even though I wore it normally. The only item that worked out was a sports bra. It fits well, is comfy, and looks great. I’ve been trying to reach customer service for help with the issues, and despite one reply asking for more details, I haven’t heard back since. The designs and materials are promising, but with the sizing problems and lackluster customer service, it’s been more trouble than it’s worth. I hope they can improve.

First, I will say that I have been purchasing from Boody for years and have never had issues. I still like the quality of the products. Recently, there was a site-wide sale, so I purchased nine items. The order was delivered relatively quickly, and there were two boxes, one of which was torn a bit. I thought it might have occurred during shipping, which happens. Upon opening, I realized that there were only four items shipped. So I emailed customer service right away (July 3rd), and they responded right away with requests for photos and a sales slip. I sent them photos of the items received and the boxes, but there was no sales slip in either of the boxes, which I explained to them. On the same day, customer service said they would forward the ticket to the fulfilment team for investigation. I appreciated how fast they handled this. Two days later (July 5), a different customer service person took over the communication and said they would ship the missing items asap. Then, on July 10, the same person updated me, saying that the shipment was processed and would reach out once it's shipped. Today is July 15; I have not heard anything from them about the shipping. I don't think the missing items occurred during shipping because the tear was not big enough for items to slip out unless someone deliberately reached in for the individually packed items. Although this is a speculation, it seems that the five missing items were never packed and shipped to me in the first place. While I understand the investigation and processing take time, and the customer services have been nice so far, this situation is not ideal.